Issue
After you click Close Case, the browser shows a pop‑up saying “Leave site? Changes you made may not be saved.” even when you haven’t edited anything on the Transfer Case.
The Transfer Case record does save correctly; the warning appears after the save.
Action | Result |
Click Leave | Transfer Case still closes successfully; no data is lost. The Transfer Case is saved successfully. |
Click Cancel | You stay on the page and can keep working. The Transfer Case is saved successfully. |
Root Cause
This behavior was caused by a recent deployment that introduced a new feature. The new functionality was unintentionally triggering the browser’s “unsaved changes” logic, even when the form content was unchanged.
Status
This issue has been resolved.
The development team corrected the underlying trigger logic. As of the latest deployment, the warning dialog should no longer appear when closing an unmodified case.
If you are still experiencing this message, try clearing your browser cache or refreshing the page. If the issue persists, please contact Support for further assistance.