Demand/Supply Response Key Indicators Report

Purpose

The Demand/Supply Response Key Indicators Report compares employee (transporter) performance to the volume of transport job requests. Supervisors may use this report to note trends such as excessive cancellations or excessive time spent in the Dispatched status during a selected period of time. This report is usually generated daily, but can be generated at longer intervals. The report includes only transport jobs whose latest statuses were Completed, Cancelled, or Rescheduled. Any transport job identified as an outlier is excluded.

The Demand, Supply, Response, Key Indicator report shows employee performance in conjunction with request volume. This report can assist Transport managers in making decisions regarding establishing performance criteria within their department. Unlike the more detailed Employee Performance report, this report will provide a quick snapshot of overall transporter performance if you are not looking for a specific transporter’s metrics.

Best Practice Metrics Captured in the Demand, Supply, Response, Key Indicators Report

Metric	Best Practice Goal
Transport Response Time Pending to In-Progress	< 15 Minutes
Transport Job Time Pending to Complete	< 30 Minutes
% Of Transport Dispatches Cancelled or Rescheduled After Dispatch	< 10%

Description

Only data related to transport jobs with origins and/or destinations within the membership of the user who generated the report appears.

The report displays only records associated with employees or transporters selected in the report criteria whose membership is within the membership of the user who generated the report. If the user who generated the report has a variable membership, then the user's current membership is used to determine the employee (or transporter) list.

If no individual employees or transporters, or employee categories were selected in report criteria, then the report displays records associated with all employees or transporters whose membership is within the membership of the user who generated the report.

Only employees or transporters who meet the membership criteria listed above and who meet the following criteria appear on the report:

If the employees or transporters have variable membership (or no membership has been designated for them), then their base unit must be within the membership of the user who is generating the report.
Employees or transporters must have:
- A base location base unit that is associated with the campus selected in the report criteria.
- The Transporter Call Flow (Responsible for Executing Transport Jobs) permission. Supervisors who have the Transporter Call Flow permission may be included.
- A valid, saved TransportTracking™ assignment type (fixed, fixed & exclusive, variable, all, or none).
- Performed an action through the IVR or the TransportTracking™ application during the date range selected in the report criteria (for example, signing in or signing out of the IVR or TransportTracking™ application).

The following information is displayed on the report. For descriptions of transporter employee status definitions (such as Dispatched), see Employee Status Definitions

Name	Description
No. of Days	Total number of calendar days included in the selected date and time range.
Total Number of Dispatches	The number of times employees entered any Dispatched status for the selected date and time range.
Dispatches Cancelled or Rescheduled	Total number of employees who were in any Dispatched state for jobs that were cancelled or rescheduled during the selected date and time range.
% Cancel / Reschedule	Dispatches Cancelled or Rescheduled / Total Number of Dispatches
Average Number of Employees	Average number of employees signed in per day for the date and time range selected.
Total Logged in Hours	Total number of hours that employees were signed in for the date and time range selected.
Productive Hours	Total number of hours that employees were in any Dispatched or In Progress status for the date and time range selected.
Productive %	Productive Hours / Total Logged in Hours
Avail Hours	Total time in hours that employees were in Available status during the selected date and time range.
Avail %	Avail Hours / Total Logged in Hours
Break/Lunch Hours	Total time in hours that employees were in Break, Unscheduled Break, or Lunch status during the selected date and time range.

Name	Description
No. of Valid Requests Completed	Excluding Completed and In Progress outliers, all jobs completed within the selected date and time range.
Requests Canceled / Rescheduled	Total number of transport job requests that were in any Cancelled or Rescheduled status during the selected date and time range.
Cancel / Reschedule %	Number Requests Cancelled or Rescheduled / Total Number of Dispatches
Average Minutes to Dispatch	Excluding Completed and In Progress outliers, the average time in minutes from the start of Pending status to the start of Dispatched status for all transport jobs within the date and time range selected.
Average Response in Minutes	Excluding Completed and In Progress outliers, the average time in minutes from the start of Pending status to the start of In Progress status for all transport jobs within the date and time range selected.
Standard Deviation (Average Response)	Excluding Completed and In Progress outliers, the standard deviation of Pending-to-In Progress average for all transport jobs within the date and time range selected.
Average Completed in Minutes	Excluding Completed and In Progress outliers and rescheduled and cancelled transport jobs, the average time in minutes from the start of Pending status to the start of Completed status for all transport jobs within the date and time range selected.
Standard Deviation (Average Completed)	Excluding Completed and In Progress outliers and rescheduled and cancelled transport jobs, the standard deviation of Pending-to-Completed status for all transport jobs within the date and time range selected.