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IQ Case Staff Communication - Data

Ashley Ware avatar
Written by Ashley Ware
Updated over a month ago

Data Points

Snowflake Field Name

Tableau Data Source Field

Folder

Definition

CASE_COMMUNICATION_ID

Case Communication ID

System Calc

The unique GUID assigned to tie up all the communication events with the employees the unique GUID assigned to tie up all the communication events with the employee.

CASE_CREATED_TIMESTAMP

Case Created Timestamp

Root

The local date and time of day when the transfer case was initially opened and saved.

CASE_CREATED_TIMESTAMP_UTC

Case Created Timestamp UTC

Root

The UTC date and time of day when the transfer case was initially opened and saved.

CASE_NUMBER

Case Number

Root

The identifying number that appears below the patient's name in the case details header.

CASE_OWNER

Case Owner

Root

The user whose name appears in the case's Case Owner field. This name can be changed.

CASE_OWNER_USERNAME

Case Owner Username

Root

The company’s unique login identifier associated with the employee who owns the case.

CASECREATED_TO_INITIAL_CONTACT_TIME

Case Created to Initial Contact Time

Root

The duration from when the transfer center specialist created and saved the transfer case until the specialist marked the staff as contacted.

Calculation: Initial Contact Timestamp minus Case Created Timestamp

CUSTOMER_FACILITY_ID

Customer Facility ID

Root

If a facility is integrated with the Capacity IQ, and the facility recorded in the staff communication history entry has an external identifier, it will display the value set in the campus settings for that facility.

DATEPARTITION

Datepartition

System Calc

System calculation used internally to partition the data for efficient processing.

FINAL_DISPOSITION

Final Disposition

Root

The disposition selected for the staff communication (ACCEPTED, CANCELLED, CONSULTED, DECLINED)

FINAL_DISPOSITION_LOCALIZED

Final Disposition Localized

System Calc

A field used in our standard content for language localization. This field is not intended for client report building.

FINAL_DISPOSITION_REASON

Final Disposition Reason

Root

The reason selected when a disposition is set. When recording a cancelled or declined disposition for the communication card, the Transfer IQ® user is required to record a reason for the cancellation or declination

FINAL_DISPOSITION_TIMESTAMP

Final Disposition Timestamp

Root

The local time a disposition was selected.

FINAL_DISPOSITION_TIMESTAMP_UTC

Final Disposition Timestamp UTC

Root

The UTC time a disposition was selected.

INITIAL_CONTACT_TIMESTAMP

Initial Contact Timestamp

Root

The local date and time that the Transfer IQ® user first selects the contacted button on the communication card'.

INITIAL_CONTACT_TIMESTAMP_UTC

Initial Contact Timestamp UTC

Root

The UTC date and time that the Transfer IQ® user first selects the contacted button on the communication card'.

INITIAL_CONTACT_TO_FINAL_DISPOSITION_TIME

Initial Contact to Final Disposition Time

Root

The duration in minutes from when the transfer specialist first contacted the staff until the specialist sets the staff's final disposition concerning the transfer case. Calculation: Final Disposition Timestamp minus Initial Contact Timestamp

INITIAL_CONTACT_TO_INITIAL_RESPONSE_TIME

Initial Contact to Initial Response Time

Root

The duration in minutes from when the transfer specialist first contacted the staff until the staff first responded. Calculation: Initial Response Timestamp minus Initial Contact Timestamp

INITIAL_RESPONSE_TIMESTAMP

Initial Response Time

Root

The local date and time of day that the Transfer IQ® user first selected the Call Returned button of the staff.

INITIAL_RESPONSE_TIMESTAMP_UTC

Initial Response Time UTC

Root

The UTC date and time of day that the Transfer IQ® user first selected the Call Returned button of the staff.

INSTANCEID

Instance ID

System Calc

The unique identifier associated with the instance. For Transfer IQ®, this will be the same as the Tenant ID. This field is not intended for client reporting.

IS_DELETED

Is Deleted

Root

If the staff communication card is deleted, all the staff communication history records will be deleted and the is_deleted flag is set to true. Default value is false.

IS_FIRST_CONTACT

Is First Contact

Root

If the column displays a value of True, the staff was the first to be contacted for the transfer case.

LASTMODDATE

Last Moddate

Root

The created local date/time that the staff communication history record was updated.

LASTMODDATE_UTC

Last Moddate UTC

Root

The created UTC date/time that the staff communication history record was updated.

LATEST_FACILITY

Latest Facility

Root

The name of the latest facility associated with the communication history entry.

LATEST_FACILITY_ID

Latest Facility ID

System Calc

A unique identifier of the latest facility associated with the communication entry. This is not intended for client report building.

LATEST_LASTMODDATE_UTC

Latest Last Moddate UTC

Root

The latest UTC date time that the staff communication card was updated

NUMBER_OF_TIMES_CONTACTED

Number of Times Contacted

Root

The number of times that the transfer center specialist attempted to contact the staff.

POSITION_NAME

Position Name

Root

The position of the staff at the time the communication happened.

STAFF_FIRSTNAME

Staff First Name

Root

The first name of the staff associated with the communication card.

STAFF_ID

Staff ID

System Calc

A unique identifier of the staff associated with the communication. This is not intended for client report building.

STAFF_LASTNAME

Staff Last Name

Root

The last name of the staff associated with the communication card.

TENANTID

Tenant ID

System Calc

The unique identifier associated with the tenant. This field is not intended for client reporting.

TRANSFER_ID

Transfer ID

System Calc

A unique identifier of the transfer center case. This is not intended for client report building.

WAREHOUSEACQUISITIONDATE_UTC

Warehouse Acquisition Date UTC

System Calc

The latest timestamp that a record is inserted in the Snowflake Data Warehouse in UTC format.

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