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Login Issues with Duplicate Accounts - Operations IQ® Platform
Login Issues with Duplicate Accounts - Operations IQ® Platform

Helpful information for troubleshooting login issues with a duplicate account.

Joe Caffrey avatar
Written by Joe Caffrey
Updated over 6 months ago

About

Sometimes there can be issues with users logging in and not seeing all their appropriate application tabs. Generally this happens for new users, or users that have recently returned after migrating to the Operations IQ® Platform. This may need to be reviewed/corrected by TeleTracking Support.


Solution

  • Confirm that there is a duplicate account by searching by LastName, FirstName, or Email in Admin > Users

  • Confirm what email address is associated with the correct account and review if the appropriate User Roles are assigned to the account.

  • Gather and provide the below information for a review by our team

    • LastName

    • FirstName

    • Email

    • Duplicate account Information


Related

  • Upcoming

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