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Problems Changing User Fields - Operations IQ® Platform
Problems Changing User Fields - Operations IQ® Platform

Changing UserID/IVRID when they are required to be unique.

Joe Caffrey avatar
Written by Joe Caffrey
Updated over 6 months ago

About

When provisioning/adjusting user accounts that are integrated with Capacity IQ® or Capacity Management Suite®, you may have a need to adjust the the associated UserID/IVRID. Sometimes due to how the information was created/uploaded into the applications, there may be duplicate values that are meant to be unique. This will need generally need to be corrected by a TeleTracking Support Representative.


Solution

  • Search the user within Admin > Users and confirm if there are duplicate Platform Accounts. If there are duplicate accounts, deactivate the unnecessary account.

  • Under the correct account open the user profile and select Access Permissions to open the associated Capacity IQ® or Capacity Management Suite® account.

  • Select Users to search.

  • Perform a search using the UserLoginID or the IVRID and review for duplicates. If a duplicate account is found attempt to adjust the duplicate field.

  • If you run into an error or unable to do so, provide the following information to TeleTracking Client Support

    • Correct Account

      • FirstName

      • LastName

      • Email

    • Incorrect Account - If you have found one

      • Email

    • The Field you are trying to change but cannot, generally:

      • UserLoginID

      • IVRID


Related

  • Upcoming

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