About
When provisioning/adjusting user accounts that are integrated with Capacity IQ® or Capacity Management Suite®, you may have a need to adjust the the associated UserID/IVRID. Sometimes due to how the information was created/uploaded into the applications, there may be duplicate values that are meant to be unique. This will need generally need to be corrected by a TeleTracking Support Representative.
Solution
Search the user within Admin > Users and confirm if there are duplicate Platform Accounts. If there are duplicate accounts, deactivate the unnecessary account.
Under the correct account open the user profile and select Access Permissions to open the associated Capacity IQ® or Capacity Management Suite® account.
Select Users to search.
Perform a search using the UserLoginID or the IVRID and review for duplicates. If a duplicate account is found attempt to adjust the duplicate field.
If you run into an error or unable to do so, provide the following information to TeleTracking Client Support
Correct Account
FirstName
LastName
Email
Incorrect Account - If you have found one
Email
The Field you are trying to change but cannot, generally:
UserLoginID
IVRID
Related
Upcoming