About
If the administrator has configured settings that allow users to change passwords and personal identification numbers (PIN), you may change the password that you use to log in to Capacity IQ® and the PIN that you might use to log in to the Interactive Voice Response (IVR) system.
If the administrator has not configured setting that allow users to change passwords and Pins, you will need to speak to your internal administrator to have your password or pin updated. Teletracking is unable to reset your password or pin.
Tip
If you are in an Capacity IQ® application and you want to close the application and access the My Information, My Home Page, and My Notifications tabs, click your user name in the upper-right corner near Logged in As.
Change Password or Pin
Select your username link (for example, csmith) on the upper-right of the page, and then select My Information.
In the Old Password box or Old PIN box, type your previous password or PIN.
In the New Password or New PIN box, type your new password or PIN.
Note
The administrator might have set parameters for passwords and PINs. For example, you might need to include capital letters or numerals in a password or the password or PIN might need to be a certain length.
In the Confirm New Password or Confirm New PIN box, re-type your new password or PIN.
Click Save.
If a message appears stating that the password or PIN does not meet requirements, contact your administrator to learn the requirements.
Example
There might be a minimum number of characters required for each PIN.
Forgot Password
Select the Forgot your password link? that appears when you are signing in.