New
Escalation Contacts
Idea
We heard the need to associate physician or staff names to escalations to provide more granular detail for escalation communications
Solution
IQTC-5740 - After adding the Role, users select Add/Edit Details to display the Escalation Associations & Contact dialog box where they can choose the name of the physician/consultant or staff member to associate with the role. This information is saved in the escalation history (Show History) and the Case Log. This enhancement provides more granular detail for escalation communications.
