Wall Displays
Setting Up Interactive Wall Displays
About Customizing Interactive Wall Displays
Hospitals can set up consoles with information specific to individual units and display these consoles on touch-screen monitors mounted on walls. Unit staff members can access patient and bed information directly from the wall monitor, reducing the need to return to workstations or rely on computers-on-wheels or tablets. Staff on the move can sign in to the wall monitor to update patient information, such as patient attributes, allowing immediate visibility of changes for others in the vicinity.
Who Is Involved?
Four types of users are responsible for setting up and using interactive wall displays:
PatientTracking Portal® administrative user ("super user"): Configures the console, console settings, and list views for a unit. Enables the "Require Authentication to Edit Information" setting to allow nursing unit staff to sign in and make changes from the wall monitor.
Wall display unit setup user: Ensures that correct unit information is displayed on each wall monitor by setting up the workstation that controls the wall monitor. Requires the "Write Configuration Settings from User's Workstation" permission.
Wall display workstation login user: Signs in to the Capacity IQ® solution on the workstation that controls the wall monitor to ensure the correct console appears. Requires the "Read Configuration Settings from User's Workstation" permission and a role associated with the "No Inactivity Timeout" setting to prevent automatic shutdown.
Nursing unit user: Signs in to the wall display to update patient information. Requires a personal identification number (PIN) and an Interactive Voice Response identification number (IVR ID).
Permission Requirements
PatientTracking Portal® administrative user: Change Console Settings permission.
Wall display setup user: Write Configuration Settings from User's Workstation permission.
Wall display workstation login user: Read Configuration Settings from User's Workstation permission and a role with the "No Inactivity Timeout" Master Configuration setting.
Nursing unit user: Permissions typically granted to nursing unit users, such as Edit Patient Diet or Access Lab Orders.
What Needs to be Done?
Capacity IQ® Solution Administrator
If PINs are required for sign-in, enable the "PIN Required" setting under Enterprise-wide Settings > PatientTracking Portal > Login Settings.
Assign PINs and IVR IDs to nursing unit users in their profiles.
Ensure permissions for PatientTracking Portal® administrative users, wall display set up users, and workstation login users.
Configure the "Secondary Login Inactivity Timeout (Seconds)" Master Configuration setting to automatically sign out inactive users, protecting PHI.
Ensure nursing unit users have appropriate permissions and unit memberships.
PatientTracking Portal® Administrative User
Configure the console and list views for each unit.
Enable "Require Authentication to Edit Information" in Console Settings.
Wall Display Setup User
Sign in to computers connected to each wall monitor, load the console, and select the appropriate unit for display.
Wall Display Workstation Login User
Sign in to Capacity IQ® on the workstation, control each wall monitor, and access PatientTracking Portal® to display the console.
Nursing Unit User
Sign in to the wall display using their PIN (if required) and IVR ID.
Ensure fixed or variable unit membership is correctly assigned.
Make required changes to patient information and sign out after use.
How Does It Work After Display?
The nursing unit user sees a Login dialog box on the wall monitor.
They enter their PIN (if required) and IVR ID.
They tap in the list view columns to update and save information, such as patient diet details, Waterlow or Braden scores, or MRSA dates.
They use the Logout button in the upper-right corner to sign out.
If a user forgets to sign out, the system automatically signs them out after the inactivity timeout period specified in the "Secondary Login Inactivity Timeout (Seconds)" Master Configuration setting.
This process ensures secure, efficient, and accessible updates to patient and bed information directly from the wall displays, enhancing workflow and information visibility for hospital staff.
Requiring a PIN for the PatientTracking Portal® Interactive Wall Display
Requiring a PIN for the PatientTracking Portal® Interactive Wall Display
About
The PatientTracking Portal® Interactive Wall Display allows nursing unit users and wall display administrators to edit patient information directly from wall monitors. Organizations can enhance security by requiring users to sign in with both an IVR ID and a personal identification number (PIN) when accessing the display. This requirement is particularly useful when patient information is accessed or updated on shared wall displays in healthcare facilities, providing an additional layer of protection to ensure that only authorized personnel make edits. If a PIN is not required, users can only enter an IVR ID to sign in.
Permissions and Membership Requirements
To Access and Configure PIN Settings
Permissions:
Capacity Management Administration page Menu permission
Enterprise-Wide Settings permission (enabled by a TeleTracking representative)
Edit rights (view-only rights allow access without modification)
Membership Requirements:
Membership Type "All" with administrative rights OR
Membership Type "Fixed" with campus-level administrative rights
Steps to Require a PIN for the Interactive Wall Display
Access the Enterprise-Wide Settings tab:
Navigate to Capacity Management Administration page > Enterprise Management > Enterprise Wide Settings
ORGo to Admin > Settings > Capacity Management > Enterprise Management > Enterprise Wide Settings
Click the Enterprise-Wide Settings tab and select the PatientTracking Portal link.
Under Login Settings, find the PIN Required option.
Click the gray Disabled button to change it to a green Enabled button.
Click Save to confirm the changes.
Quick Reference for User Types and Permissions
User Type | Inactivity Timeout Required? | Secondary Login Setting? | Write Config Required? | Read Config Required? | Unit Membership? | Key Tasks |
Application Administrator | No | No | No | No | No | Set up consoles and console settings |
Wall Display Setup User | No | No | Yes | No | Fixed to all units | Sign in to workstations, load the console, and select the displayed unit |
Workstation Login User | Yes | No | No | Yes | Fixed to unit | Sign in to Capacity IQ® to control wall monitor displays and access the PatientTracking Portal® |
Nursing Unit User | No | Yes | No | No | Fixed or Variable | Sign in to the wall display for unit changes (e.g., editing patient diet or level of care) |