TeleTracking’s Self-Service option allows your organization to review, edit, and update previously opened tickets. Self-Service Access may be requested by contacting the Technical Support Team.

After completing some brief documentation, you’ll be provided with one client username and password that may be shared within your organization. Please note that once you’re logged in, you’ll only see cases for your client ID. Self-serve cases are prioritized after phone calls.

You can also submit support cases through Knowledge Bridge. You may be asked to log in or register for an account.