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IQ Case Escalation Communication Detail - Data

Ashley Ware avatar
Written by Ashley Ware
Updated over a month ago

Data Points

Snowflake Field Name

Tableau Data Source Field

Folder

Definition

CASE_CREATED_TIMESTAMP

CASE_CREATED_TIMESTAMP

Root

The local date and time of day when the transfer case was initially opened and saved.

CASE_CREATED_TIMESTAMP_UTC

CASE_CREATED_TIMESTAMP_UTC

Root

The UTC date and time of day when the transfer case was initially opened and saved.

CASE_NUMBER

CASE_NUMBER

Root

The identifying number that appears below the patient's name in the case details header.

CASE_OWNER

Case Owner

Root

The user whose name appears in the case's Case Owner field. This name can be changed.

CASE_OWNER_USERNAME

Case Owner Username

Root

The company’s unique login identifier associated with the employee who owns the case.

COMMUNICATION_ID

COMMUNICATION_ID

System Calc

A unique identifier of each escalation communication history entry. This is not intended for client report building.

COMMUNICATION_TYPE

COMMUNICATION_TYPE

Root

The type of communication update made to the escalation communication. Values can include:

CANCELLED -A disposition of cancelled is set for the communication card.

CONTACTED - The user has clicked the phone icon to indicate they attempted contact.

RESOLVED - A disposition of resolved is set for the communication card.

RETURNED - The communication card had the returned call button selected.

UNRESOLVED - A disposition of unresolved is set for the communication card.

CONTACT_TIMESTAMP

CONTACT_TIMESTAMP

Root

The local date/time that the contacted button was selected.

CONTACT_TIMESTAMP_UTC

CONTACT_TIMESTAMP_UTC

Root

The UTC date/time that the contacted button was selected.

CUSTOMER_FACILITY_ID

CUSTOMER_FACILITY_ID

Root

If a facility is integrated with Capacity IQ®, and the facility recorded in the escalation communication history entry has an external identifier, it will display the value set in the campus settings for that facility.

DATEPARTITION

DATEPARTITION

System Calc

System calculation used internally to partition the data for efficient processing. This field is not intended for client report building.

DISPOSITION

DISPOSITION

Root

The disposition selected for the escalation communication (CANCELLED, RESOLVED, UNRESOLVED). A given communication card may have multiple entries with different dispositions in this detailed table.

DISPOSITION_LOCALIZED

DISPOSITION_LOCALIZED

System Calc

A field used in our standard content for language localization. This field is not intended for client report building.

DISPOSITION_REASON

DISPOSITION_REASON

Root

The disposition reason specified when the escalation was cancelled.

DISPOSITION_TIMESTAMP

DISPOSITION_TIMESTAMP

Root

The local time a disposition was selected.

DISPOSITION_TIMESTAMP_UTC

DISPOSITION_TIMESTAMP_UTC

Root

The UTC time a disposition was selected.

ESCALATED_TO_PHYSICIAN_ID

ESCALATED_TO_PHYSICIAN_ID

System Calc

The unique identifier of the physician that was specified as the escalation contact in the escalation details. This field is not intended for client report building.

ESCALATED_TO_PHYSICIAN_NAME

ESCALATED_TO_PHYSICIAN_NAME

Root

The full name (in the format of FN MI LN ) of the physician that was specified as the escalation contact in the escalation details.

ESCALATED_TO_STAFF_ID

ESCALATED_TO_STAFF_ID

System Calc

The unique identifier of the staff that was specified as the escalation contact in the escalation details. This field is not intended for client report building.

ESCALATED_TO_STAFF_NAME

ESCALATED_TO_STAFF_NAME

Root

The full name (in the format of FN MI LN ) of the staff that was specified as the escalation contact in the escalation details.

ESCALATION_ID

ESCALATION_ID

System Calc

The unique identifier for a case that has been escalated.

ESCALATION_ROLE

ESCALATION_ROLE

Root

The role of the person the case was escalated to.

FACILITY_ID

FACILITY_ID

System Calc

A unique identifier of the facility associated with the communication history entry. When creating the escalation, the user may specify what facility the escalation is related to. This field is not intended for client report building.

FACILITY_NAME

FACILITY_NAME

Root

The name of the facility associated with the communication history entry. When creating the escalation, the user may specify what facility the escalation is related to.

INSTANCEID

INSTANCEID

System Calc

The unique identifier associated with the instance. For Transfer IQ®, this will be the same as the Tenant ID. This field is not intended for client reporting.

IS_DELETED

IS_DELETED

Root

If the escalation communication card is deleted, all the escalation communication history records will be updated to true. Otherwise, this will be false.

LASTMODDATE

LASTMODDATE

Root

The created local date/time that the escalation communication history record was updated.

LASTMODDATE_UTC

LASTMODDATE_UTC

Root

The created UTC date/time that the escalation communication history record was updated.

LATEST_LASTMODDATE_UTC

LATEST_LASTMODDATE_UTC

Root

The latest UTC date/time that the escalation communication card was updated. This field is not intended for client report building.

MODE_OF_CONTACT

MODE_OF_CONTACT

Root

The mode of contact selected when contacted button was selected.

PHYSICIAN_ID

PHYSICIAN_ID

System Calc

The unique identifier of the physician that the escalation is regarding. This field is not intended for client report building.

PHYSICIAN_NAME

PHYSICIAN_NAME

Root

Full name (in the format of FN MI LN ) of the physician that the escalation is regarding

RESPONSE_TIMESTAMP

RESPONSE_TIMESTAMP

Root

The local time the call returned button was selected.

RESPONSE_TIMESTAMP_UTC

RESPONSE_TIMESTAMP_UTC

Root

The UTC time the call returned button was selected.

STAFF_ID

STAFF_ID

System Calc

The unique identifier of the staff that the escalation is regarding

STAFF_NAME

STAFF_NAME

Root

Full name (in the format of FN MI LN ) of the staff that the escalation is regarding

TENANTID

TENANTID

System Calc

The unique identifier associated with the tenant. This field is not intended for client reporting.

TRANSFER_ID

TRANSFER_ID

System Calc

A unique identifier of the transfer center case. This is not intended for client report building.

WAREHOUSEACQUISITIONDATE_UTC

WAREHOUSEACQUISITIONDATE_UTC

System Calc

The latest timestamp that a record is inserted in the Snowflake Data Warehouse in UTC format.

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