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Sometimes there are issues with the application that are related to the browser, (Chrome/Internet Explorer/Edge/Firefox), caching information. Browsers have a window that requests everything fresh called Incognito/InPrivate browsing. To see if your issue may be related to that try logging in using an Incognito window.
Solution
Open the Incognito Browser window using the below, then enter your hospitals TeleTracking web address and login.
Chrome / Edge
Use the Keyboard shortcut - CTRL+SHIFT+N
Internet Explorer / Firefox
Use the Keyboard shortcut - CTRL+SHIFT+P
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