Navigate to the problematic page in Chrome

Press F12 on your keyboard

Within the new window select the Network Tab

In the upper left corner of the tab, and make sure there is a red record button. If it is grey, click it to turn it red.

Check the box Preserve log.

Click the Clear button next to the Red record button.

Reproduce the issue that you were experiencing before, while the network requests are being recorded.

Once you have reproduced the issue click Export HAR to download.

Save the file to your computer.

Upload your HAR file to your ticket or attach it to your email so that our Support team can analyze it.

Navigate to the problematic page in Firefox

Press F12 on your keyboard. The Developer Tools will open as a docked panel.

Within the new window select the Network Tab.

The recording autostarts when you start performing actions in the browser.

Reproduce the issue that you were experiencing before, while the network requests are being recorded.

Right-click anywhere under the File column, and click on Save all as Har.

Save the file to your computer.

Upload your HAR file to your ticket or attach it to your email so that our Support team can analyze it.

Open Internet Explorer and go to the page where the issue is occurring.

Press F12 on your keyboard (or click the gear icon > F12 Developer Tools)

Click the Network tab.

Reproduce the issue that you were experiencing before, while the network requests are being recorded.

Once done click the Save button.

Give the trace a filename and click the Save button which will save it as a .har file or .xml file.

Upload your HAR file to your ticket or attach it to your email so that we may analyze it.