About
This article will show you a couple of different options when you are missing tabs within the TeleTracking application.
Solution
Different Workstation or Browser
Try logging into the application on another computer or browser (Chrome or Edge) to see if the issue is resolved.
Clear Cache & Cookies in Chrome
On your computer, open Chrome.
At the top right, click More.
Click More tools < Clear browsing data.
At the top, choose a time range. To delete everything, select All Time.
Next to "Cookies and other site data" and "Cached images and files," check the boxes.
Click Clear data.
Keyboard Shortcut to Clear Cache and Cookies
Press the CTRL, Shift, and Delete keys to open the browsing data settings
A new Window opens
Select the option "temporary services and files".
Confirm your selection by clicking on the "delete" button.
After clearing your cache and cookies, refresh the page or close the browser and open a new one.
Browser Policy Adjustments
For the TeleTracking Capacity Management Suite® Tabs to appear, DefaultThirdPartyStoragePartitioningSetting is required to be allowed. Originally, this could be configured <browser>://flags (chrome://flags), but recent updates have removed this flag. This will now need to be configured via group policy. Please coordinate with your IT Administration team to have these implemented.
Edge
Edge has a Group Policy that can be used to disable the setting. Information pertaining to this Group Policy can be found here at the website listed below.
Chrome
Chrome Enterprise
If Chrome Enterprise is used, the DefaultThirdPartyStoragePartitioningSetting setting can be controlled by the Group Policies offered with the Google Enterprise policy list.
Non-Enterprise Chrome
If Chrome Enterprise is not utilized, a registry entry can be created to activate the setting. The registry setting information can be found below.
Once deployed, you can verify the setting is in place by reviewing <browser>://policy page and searching for DefaultThirdParty to review the current value. A fresh browser instance will be required for the setting to be reflected.
Solution
TeleTracking is currently working on implementing a solution with our infrastructure. This article will be updated when this is available with the related link.
Logout
Log out of the application (do not click the red X, this does not log out of your session)
Once logged out press F5
Check Status Page
Check the Teletracking Status page, as an issue may be occurring that is already under investigation.
Confirm Roles and Permissions
Ask your internal Help Desk or supervisor to make sure you have the correct Active Directory roles associated with your profile.
If the roles are missing or incorrect, you may not have access to certain things or will have areas unavailable within the application.
Capacity IQ® Account Deactivation
Will need to have your internal application admin, or help desk check to see if your Capacity IQ® account is deactivated.
If the account shows as deactivated they will need to activate your account.
Examples of types of accounts
Operations IQ® Platform account - If this was disabled, the user wouldn't be able to log in.
Capacity IQ® account - If the platform account is enabled and Capacity IQ® is disabled, it will show only the admin tab.
