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Instructions for generating the F12 Trace/.har file depending on the browser being used.
Steps
Chrome
Open your browser.
From the menu, select ... -> More tools -> Developer Tools.
Select the Network tab.
Make sure "Preserve Log" is checked.
Select the black circle to start recording the browser activity. This will change it into a red circle.
Reproduce the issue.
Select the red circle to stop recording. This will change it back into a black circle.
Right click in the console and select Save as HAR with Content.
Firefox
Open your browser.
Press Ctrl + Shift + E to display the Network Monitor.
Re-create the error you want to share with technical support.
Select one of the action requests.
Select Save as a HAR file from the context menu.
Edge
Open your browser.
From the menu, select "..." -> More tools -> Developer Tools.
Select the Network tab.
Make sure "Preserve Log" is checked.
Select the concentric circle icon (Or use the keyboard shortcut CTRL+ E) to start recording the session. This will turn the button red and replace the filled inner circle with a filled square.
Select the same filled square button to stop recording the session.
Select the "Export HAR..." button to export the recorded session to a HAR file. The button looks like an arrow pointing downwards to a horizontal line.
Best Practices
Send to TeleTracking Client Support for review