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Generate F12 Trace or .har File

How to obtain trace file to assist in troubleshooting

Joe Caffrey avatar
Written by Joe Caffrey
Updated over 7 months ago

About

Instructions for generating the F12 Trace/.har file depending on the browser being used.


Steps

Chrome

  1. Open your browser.

  2. From the menu, select ... -> More tools -> Developer Tools.

  3. Select the Network tab.

  4. Make sure "Preserve Log" is checked.

  5. Select the black circle to start recording the browser activity. This will change it into a red circle.

  6. Reproduce the issue.

  7. Select the red circle to stop recording. This will change it back into a black circle.

  8. Right click in the console and select Save as HAR with Content.


Firefox

  1. Open your browser.

  2. Press Ctrl + Shift + E to display the Network Monitor.

  3. Re-create the error you want to share with technical support.

  4. Select one of the action requests.

  5. Select Save as a HAR file from the context menu.


Edge

  1. Open your browser.

  2. From the menu, select "..." -> More tools -> Developer Tools.

  3. Select the Network tab.

  4. Make sure "Preserve Log" is checked.

  5. Select the concentric circle icon (Or use the keyboard shortcut CTRL+ E) to start recording the session. This will turn the button red and replace the filled inner circle with a filled square.

  6. Select the same filled square button to stop recording the session.

  7. Select the "Export HAR..." button to export the recorded session to a HAR file. The button looks like an arrow pointing downwards to a horizontal line.


Best Practices

  • Send to TeleTracking Client Support for review



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