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Request an Upgrade

Walkthrough on how to request an application upgrade

William Pelino avatar
Written by William Pelino
Updated over 11 months ago

Info


If you are looking to upgrade your current TeleTracking application, please visit our Knowledge Bridge Website at Login | Knowledge Bridge and login.

Creating a Knowledge Bridge Account

  • If you do not have credentials, click Sign Up

  • You will need to populate the information that is requested.

  • Then click Sign Up

Requesting an Upgrade

  • Log into Knowledge Bridge

  • Go to Client Support > Update Assistance

  • Click on Schedule an update

  • You will now need to fill out the upgrade form

  • Your information will already be populated

    • You will need to fill out all the sections with an *

      • Account ID - This is your facility’s Client ID

      • Products - This form is designed for all TeleTracking products.

  • You will want to provide as much detail as possible for the general questions.

    • What is your timeline?

    • Why do you need to update?

    • Additional notes (If you are requesting for multiple facilities, or have complexities, include them here)

  • Once you are done, click the Request Update button

Being Contacted

  • One of our Project Managers will reach out to you directly.

  • Please be aware that it could take up to 2 weeks for a Project Manager to reach out, depending on their current workload.

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