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Request an Upgrade

Walkthrough on how to request an application upgrade

William Pelino avatar
Written by William Pelino
Updated over 5 months ago

Info


If you are looking to upgrade your current TeleTracking application, please visit our Knowledge Bridge Website at Login | Knowledge Bridge and login.

Creating a Knowledge Bridge Account

  • If you do not have credentials, click Sign Up

  • You will need to populate the information that is requested.

  • Then click Sign Up

Requesting an Upgrade

  • Log into Knowledge Bridge

  • Go to Client Support > Update Assistance

  • Click on Schedule an update

  • You will now need to fill out the upgrade form

  • Your information will already be populated

    • You will need to fill out all the sections with an *

      • Account ID - This is your facility’s Client ID

      • Products - This form is designed for all TeleTracking products.

  • You will want to provide as much detail as possible for the general questions.

    • What is your timeline?

    • Why do you need to update?

    • Additional notes (If you are requesting for multiple facilities, or have complexities, include them here)

  • Once you are done, click the Request Update button

Being Contacted

  • One of our Project Managers will reach out to you directly.

  • Please be aware that it could take up to 2 weeks for a Project Manager to reach out, depending on their current workload.

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