Skip to main content
All CollectionsTransfer IQ®Workflows - Transfer IQ®
Search for All Available Calls - Transfer IQ®
Search for All Available Calls - Transfer IQ®

Searching and filtering completed calls.

Joe Caffrey avatar
Written by Joe Caffrey
Updated over 2 months ago

About

We’ll cover searching for and filtering available calls within Transfer IQ®.


Steps

We’ll cover opening the Search dialog box and using the available filters.

Opening the Search dialog box

  1. Go to the transfer case's Recording tab and select Add a Call.

  2. The Search for new call dialog box appears.

Filtering

You can filter the calls by a date range or the current date and time. You can also search by the contents of the Status, Direction, Extension, and External Number columns.

Filter by Date Range

  1. Filter the calls list by selecting a date and time range.

    1. In the From and To fields, type the start date and time and the end date and time respectively.

    2. Select Now to automatically enter the current date and time.

    3. The list refreshes to display only the calls that happened within the date and time range that you set.

    4. To remove the Date/Time filters, select Clear Filter.

Filter by Status, Direction, Extension, and External Number

  1. Search the calls list by the contents of the Status, Direction, Extension, and External Number columns.

    1. In the Search fields below the column headings, type or select from the list the column values that you want to appear in the search results.

    2. The list refreshes as you enter your criteria to display only the calls that include what you entered.

    3. To remove the search criteria, select the x next to it or delete the text that you typed. The list refreshes to display all the column values.


Best Practices

Using the search dialog box can make it easier to locate calls for linking, unlinking, listening or downloading.


Did this answer your question?