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Unable to Open/Edit Case Screen - Transfer IQ®
Unable to Open/Edit Case Screen - Transfer IQ®
William Pelino avatar
Written by William Pelino
Updated over 6 months ago

About

Sometimes cases cannot be opened or edited due to a browser setting that needs to be toggled.


Solution

Ensure that the pop-up blocker is disabled in the browser. Follow the steps for your specific browser.

Google Chrome

  1. At the top right, click the ••• button then Settings

  2. Under Privacy and security click Site settings

  3. Click Pop-ups and Redirects

  4. At the top, turn the setting to Allowed or Blocked

Microsoft Edge®

  1. Click the ••• button on the upper-right side of the browser

  2. Click Settings

  3. Click Cookies and site permissions

  4. Select Pop-ups and redirects and switch to toggle it between Off and On.

Safari

  1. Select the Safari menu, and then select Preferences from the drop down menu

  2. The preference pane will open and then select Security

  3. Uncheck the checkbox Block pop-up windows

  4. Close the Preferences window


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