About
Sometimes cases cannot be opened or edited due to a browser setting that needs to be toggled.
Solution
Ensure that the pop-up blocker is disabled in the browser. Follow the steps for your specific browser.
Google Chrome
At the top right, click the ••• button then Settings
Under Privacy and security click Site settings
Click Pop-ups and Redirects
At the top, turn the setting to Allowed or Blocked
Microsoft Edge®
Click the ••• button on the upper-right side of the browser
Click Settings
Click Cookies and site permissions
Select Pop-ups and redirects and switch to toggle it between Off and On.
Safari
Select the Safari menu, and then select Preferences from the drop down menu
The preference pane will open and then select Security
Uncheck the checkbox Block pop-up windows
Close the Preferences window
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