Info
You have a device that is now not receiving notifications. Here is what you should do.
Send an Instant Notify
If you have access to the application, send the device an Instant Notify
Then under Quick Reports, run an Instant Notify report to check the status.
Under the column Success you should see “Yes” or “No”
Failure will tell you the reason as to why the notification was not successful.
Yes - TeleTracking has received a successful handoff from the vendor, and TeleTracking then should push the message to the device.
Reach out to TeleTracking Support for additional troubleshooting.
No - TeleTracking has not received a successful handoff from the vendor, and TeleTracking does not know what happened to the notification.
Reach out to your Telecom Admin or your paging provider as TeleTracking does not have access to the paging providers servers.
Confirm Device
Check with your internal admin that the device has been added.
If you search for the device and have no results, then you will need to add the device.
TeleTracking will not provide any of the information that will be needed, that information will be provided by your internal Telecom admin.
User Account
Check the user's profile to make sure they have the correct default console.
In the User Profile under the Notifications tab, check to see what type of delivery method is enabled.
Notifications are triggered based on an action and can be delivered via:
Paging Device
Email
Screen Alert
Alerts are triggered based off of time and can be delivered via:
Paging Device
Email
Screen Alert
Console Settings
Check to make sure the console has the correct notifications enabled.
Click on Notification Settings
Green will be enabled
Grey will be disabled
List views will trigger per the tab or custom view if enabled for that specific notification.
TeleTracking cannot complete any changes to a client's environment. You will need to reach out to your admin or helpdesk to ensure the correct changes or updates are made to either your account or environment.