About
If you have the Subscribe to Notifications permission and the Permission to Modify Notification Settings permission, you can select a delivery method for both alerts and notifications.
You can register to receive alerts and notifications by either paging device, email, or screen alert/hand-held device.
In addition, you can subscribe, or register, to receive notifications about the statuses, rescheduling, or rejection of transport jobs or the statuses of beds.
For example:
If you have access to the Capacity IQ® Transport application and you have the permissions listed above, you can select to receive an email when a transport job's origin is within your membership.
Notes
Notifications will not necessarily be sent immediately after an event occurs. Several notifications are grouped and sent at once.
There are some notifications that do not require subscription. For example, a transporter whose status is Available automatically can receive a notification about a Pending transport job that he or she could accept.
If you register to receive notifications or alerts by paging device, you can only receive them if you currently have a valid device associated with your user profile.
You may select more than one delivery method for alerts and notifications (for example, email and paging device).
Notifications about item transport jobs that have patients associated with them will include the patients' names and identification codes.
Post-dispatch pages and messages about new and cancelled jobs cannot be sent through email.
Users with digital pagers cannot receive post-dispatch pages.
Here are a list of notifications that are sent automatically (subscription not required):
Capacity IQ® EVS Application
A new bed cleaning job becomes available or the status of a bed associated with an existing job changes. The bed cleaner is automatically notified.
A bed cleaning job is cancelled or re-assigned to another employee. The employee who was previously assigned is notified that the job is cancelled and the newly assigned employee is notified about the job automatically.
After a bed has been assigned to a patient for a placement request, the bed size changes. If a bed cleaner has already been notified about the bed cleaning job associated with this bed, that bed cleaner is notified automatically about the bed size change. In addition, the user who adds or edits the placement request can select other users as recipients of this notification. If no recipients are selected, the message is sent to a default user.
Capacity IQ® Transport Application
A transport job enters a Pending status and a transporter is in Available status—The transporter is automatically notified about the job based on dispatch logic.
A transporter in a Dispatched status was changed to an Available status (for example, because the transport job was canceled or it was determined that fewer transporters were needed to complete the job)—The transporter is notified automatically.
A transporter accepts a job and the transporter's status becomes Dispatched—If Post Dispatch Paging is selected in the transporter's user profile, the transporter is notified automatically of the job details.
Permissions Required
The Subscribe to Notifications and the Permission to Modify Notification Settings permissions are required to view and edit the Delivery Methods section.
No permissions are needed to view and edit the Notification Groups section.
To Select Notification Groups, Delivery Methods for Alerts and Notifications, and Change Your Notifications
Select your username link (for example, csmith) on the upper-right of the page, and then select My Notifications.
In the Notification Groups > Temporary Groups section, select Edit to display the Group Selection dialog box. Type the name of a notification group to locate it in the dialog box. The groups that appear are associated with your role. In Select up to 5 groups, select the box(es) next to the notification group(s) to which you want to temporarily assign yourself. The groups that you select clear from the Select up to 5 groups section and appear in the Selected Groups section. You will temporarily belong to these groups for the duration of your login. Select Confirm Selection to populate the Temporary Groups section with your selections.
Notes
The notification groups that appear in the Select up to 5 groups are determined by your role.
The Select up to 5 groups heading changes depending on how many groups you can select to total five.
The five notification groups that you can belong to is the sum of both the Temporary Groups and one Permanent Group from your membership, if you are signed into the associated ward or cluster.
Example
If you belong to a permanent notification group for the ward or cluster that you selected at login, you can only add four more temporary groups. In this case, the heading would say Select up to 4 groups.
The Notification Groups > Permanent Groups section displays the groups to which you belong permanently.
You cannot edit this section.
An asterisk appears next to the Floater Notification Group associated with the ward or cluster you are currently logged into.
In the Delivery Methods section, under Deliver My Notifications Via and Deliver My Alerts Via, select whether you will receive notifications and alerts by paging device (for example, pager or Vocera device), email, or screen alert.
If a gray Disabled button appears next to the delivery method that you want to select, click it so that it will become a green Enabled button.
If a green Enabled button appears next to a delivery method that you do not want to use (for example, Screen Alert), click it to make it a gray Disabled button.
Notes
If you are using a smart phone or handheld device to complete bed cleaning or transport tasks, you do not need to select any delivery method.
You will receive messages automatically on the smart phone or hand held device that you log into.
You may select Disabled for all delivery methods so that you do not receive any alerts or notifications.
You must have a paging device to receive notifications and alerts by paging device.
You will only be able to select email as a delivery method if the administrator has entered a valid email address in your user profile.
If you click the gray Disabled button next to Email and it does not change to Enabled, ask the administrator to enter a valid email address for you in your user profile.
If you select Screen Alert, you will see alerts on screen, even if they apply to an application that you are not currently using.
Example
If you have access to the Transport or EVS application and can receive alerts for both, you will see Transport application screen alerts even if you are currently using the EVS application.
Select whether you will receive alerts and notifications only while you are signed in or only on specific days between specific times. In the Delivery Time list, do one of the following.
To receive alerts and notifications:
Only while you are signed in, select When I Am Logged In.
On specific days between specific times, select Specific Time Range, then in the Delivery Times section, click the days so that they become green and available. In the Start and End lists for each day that you selected, enter a beginning and end time to receive alerts for each day in the appropriate boxes. For example, if you click Monday, Wednesday, and Friday, and you should receive alerts and notifications starting 8:00 AM and ending at 5:00 PM on those days, then in the Start list enter 8:00 AM and in the End list enter 5:00 PM.
Notes
To receive alerts and notifications all day, select 12:00 AM in the Start list and in the End list.
Specific days and start and end times apply only to notifications that you subscribe to and to alerts. If you select specific days and time ranges, alerts and notifications will be sent to you during those times, even if you are signed out. Post-dispatch pages and messages about new and cancelled jobs are sent regardless of the days and start and end times selected.
Complete the following:
For Capacity IQ® EVS application and Capacity IQ® Transport application
Select whether notifications are sent to you if they are associated with origins and/or destinations or beds that are within your assigned sections and zones or that are within your membership. Do one of the following. If you should receive notifications about jobs with origins and/or destinations or beds within:
Your assigned sections and zones, select Against My Assignment.
Your membership, select Against My Membership.
Note: If you have access to both Capacity IQ® EVS application and Capacity IQ® Transport application, this selection will apply to notifications for both of those applications
For Capacity IQ® Transport only
Select the job statuses for which you would like to receive notifications. On the Capacity IQ® Transport ® tab, in the Status column, if the transport job status for which you would like to receive notifications (for example, Pending) is grayed out, click it to change the status to a color.
Notes
The Rejected status appears on the My Notifications tab only if you have the Supervisor Workflow Offering Managerial Statistics About Employees, etc. permission. The transport job statuses for which you can set up notifications are: Appointment, Pending, Dispatched, Delay/Dispatched, In Progress, Delay/In Progress, Assist, Cancel, Complete, Rejected, Rescheduled.
For Capacity IQ® Transport application only
On the Capacity IQ® Transport tab, in the Recipient Qualification column for the statuses you selected, select one of the following:
Origin Match—If you want to be notified when a transport job with an origin that is within your zone and section assignment or membership is within this status.
Destination Match—If you want to be notified when a transport job with a destination that is within your zone and section assignment or membership is in this status.
Either Match—If you want to be notified when a transport job with either an origin or a destination that is within your zone and section assignment or membership is in this status.
Important Note! The recipient qualifications do not apply to rejected jobs. If the base ward base location of the employee (transporter) who rejects the job is within your membership or assignment (depending on the selection made), then you will receive a notification about the rejection if Rejected is enabled in the Status column.
For the Capacity IQ® EVS application only
On the Capacity IQ® EVS tab, select the bed statuses for which you would like to receive notifications
Only if you have the Supervisor Call Flow permission
Select whether job alerts are sent to you if they have origins and/or destinations or beds that are within your assigned sections and zones or within your base ward. Do one of the following. If you should receive alerts about jobs with origins and/or destinations or beds within:
Your assigned sections and zones, select Against My Assignment.
Your base campus or the campus that includes your base ward, select Against My Base Campus.
Notes
Your selection will apply to job alerts for all applications that you have access to.
If you have access to both the Capacity IQ® EVS application and the Capacity IQ® Transport application, this selection will apply to job alerts for both of those applications.
For the Capacity IQ® PreAdmit application application
Set timer alerts
You can receive alerts when the following timers reach the first and/or second time limit that has been set for them. The time limits are called thresholds. Discharge Timer, Occupied Timer, and Assigned Bed Timer thresholds are set in the Admin Tool or Admin > Settings > Capacity Management component for each ward. Observation Timer thresholds are set in the Master Configuration section of the Admin Tool or Admin > Settings > Capacity Management component with settings called Hours Before Observation End to Show Yellow and Hours Before Observation End to Show Red. A TeleTracking Technologies representative can help your organization to configure these two observation-related settings.
Discharge Timer
The discharge timer shows the number of hours and minutes between
When the Medically Fit discharge milestone was set for a patient and
When the patient was discharged.
The timer stops if:
The patient's status changes from Pending or Confirmed Discharge to any other status,
The patient's Medically Fit discharge milestone was marked as completed and then later marked incomplete,
The patient's discharge order is cancelled through the ADT system.
Assigned Bed Timer
Number of minutes between placement request activation time and bed assignment.
Observation Timer
Shows either the amount of time left until the observation stops or the amount of time that has elapsed since the observation started. A setting in the Master Configuration section of the Admin Tool or Admin > Settings > Capacity Management component called Observation Timer Direction determines whether elapsed time or time remaining is the observation time.
The Observation Timer background appears either green, yellow, red, or gray. Settings in the Master Configuration section of the Admin Tool or Admin > Settings > Capacity Management component determine how many hours before the scheduled end time for the observation that the background becomes yellow, and then red.
A red background indicates that it is almost the end of the scheduled observation period. If the Observation Timer column has a gray background, then the observation has stopped.
If the Resume Observation Timer on Patient Readmission Master Configuration setting is enabled, then the observation timer will stop automatically if a patient's status is changed to Discharged.
If the patient is then readmitted, the observation timer will start again and the patient's observation time will include the time that the patient was in Discharged status.
A TeleTracking representative can help your organization to configure Master Configuration settings.
Occupied Timer
Number of minutes between Ready-to-Move time and the time the bed becomes occupied.
On the PreAdmit tab, in the first column, for each timer, select whether you want to receive an alert when the first and/or second time limit (threshold) has been reached.
To receive an alert when the first time limit is reached, select the Threshold 1 or Threshold 2 check box.
For the Discharge Timer, select the wards for which you want to receive alerts.
Example
If you want to receive alerts when patients with home locations in Ward 2 have exceeded the first and/or second time limit (threshold), select Ward 2. Click the magnifying glass icon, select the check boxes for the wards, and then click Select.
Assignment + Observation Timer
Assignment Timer
For the Assigned Bed Timer, select whether you want to receive alerts about patients with certain admit sources, origin wards, target wards OR either origin or target ward.
In the Send Alerts for Patients Whose list, select Admit Source, Origin Ward, Target Ward, or Origin Ward or Target Ward.
Select the admit source or the wards for which you want to receive alerts.
Click the magnifying glass icon, select the check boxes for the admit sources or wards, and then click Select.
Your selection narrows the list of patients about whom you will receive notifications.
However, it does not determine the timing of the notifications.
The thresholds for the patient's origin ward are examined to determine the timing of the notifications.
Example
If you select Target Ward A, you will only receive notifications about patients whose target ward is Target Ward A. However, the timing of the notifications will NOT be based on the assigned timer thresholds for Target Ward A (unless that ward is also the patients' origin ward). The timing of the notifications will be based on the thresholds set for the patients' origin wards. If 5 patients' target ward is Target Ward A, but all 5 have different origin wards, the timing of the notifications about these patients will be based on the thresholds set for the 5 different origin wards.
Observation Timer
For the Observation Timer, select whether you want to receive alerts about patients with selected admit sources. Select the admit source for which you want to receive alerts Click the magnifying glass icon, select the check boxes for the admit sources, and then click Select.
For the Occupied Timer, select whether you want to receive alerts about patients with certain admit sources, origin wards, assigned bed wards, OR either origin or assigned bed ward.
In the Send Alerts for Patients Whose list, select Admit Source, Origin Ward, Assigned Bed Ward, or Origin Ward or Assigned Bed Ward. Select the admit source or the wards for which you want to receive alerts Click the magnifying glass icon, select the check boxes for the admit sources or wards, and then click Select.
Your selection narrows the list of patients about whom you will receive notifications. However, it does not determine the timing of the notifications.
The thresholds for the patient's origin ward are examined to determine the timing of the notifications.
Example
If you select Assigned Bed Ward A, you will only receive notifications about patients whose assigned bed ward is Assigned Bed Ward A. However, the timing of the notifications will NOT be based on the occupied timer thresholds for Assigned Bed Ward A (unless that ward is also the patients' origin ward). The timing of the notifications will be based on the thresholds set for the patients' origin wards. If 5 patients' assigned bed ward is Assigned Bed Ward A, but all 5 have different origin wards, the timing of the notifications about these patients will be based on the thresholds set for the 5 different origin ward.
Change Notifications
Set Patient Discharge and Patient Location Change Notifications
Send Notifications for Patient Discharges in Campus
When a patient is discharged from a ward to which you have membership in one of the selected campuses, you will receive a notification by the delivery method that you selected under Deliver My Notifications Via. Select the campuses for which you want to receive notifications.
Send Notifications for Patient Location Changes in Campus
When a patient changes locations in a ward to which you have membership in one of the selected campuses (for example, patient is sent to a procedure or is transferred to another home location), you will receive a notification by the delivery method that you selected under Delivery My Notifications Via. Select the campuses for which you want to receive notifications.
Set Location IQ® Alarm Notifications
Select whether notifications for Location IQ® alarms are sent to you and the method of sending the alarm notification.
Selecting Screen Alert will send information about Location IQ® alarms to your Alerts tab when an Location IQ® alarm is raised for a unit in your membership.
Selecting Full Screen Alarm shows an Location IQ® alarm message on your entire browser screen when an Location IQ® alarm is raised for a unit in your membership.
Set Care Progression Warnings and Alerts
Select whether you will receive warnings, alerts, or both when a care type in a care progression group remains in one status for a certain number of minutes (specified by the administrator). A warning notifies you that action might be required soon. An alert suggests that action should be taken as soon as possible.
Under Care Progression Threshold, select Enable Warning, Enable Alert, or both.
Use the magnifying glass icons to select the patient home wards and the care progression groups for which you want to receive the warnings and/or alerts. You will receive alerts and warnings only about patients whose home locations are in the selected wards and only about the care progression groups that you select.
Click Save.