About
Transport jobs cannot be completed because they have the same origin and destination.
Solution
The reason why an auto transport job has the same origin and destination is because an A02 ADT message was sent from the client to update the patient to the destination before the Transport job was put into progress by a transporter.
Run a Transport job audit report to make sure the job status has been changed to in-progress before sending the A02 HL7 message.
As a troubleshooting step, you may check the Transport Notification History to view the message sent to the Transport which will have the origin and destination locations that were originally updated on the Transport Job Audit when it was created.