Info
About Capacity IQ® Transport Alerts
An alert is an automatic notice that is sent to a supervisor after a certain period of time when either:
there is no response to a request for a job
when a job or employee remains in a status for longer than acceptable.
If there is still no response or change after the first alert, the alert can be escalated and sent automatically to a supervisor at the next level.
An alert can escalate through five levels.
Customizations
The time periods and levels can be customized in the Admin Tool or Admin > Settings > Capacity Management component.
For example, suppose the administrator has configured settings so that trigger minutes = 25, retries = 2, and interval minutes = 10. If a transport job remains in an “In Progress” status for 26 minutes, then each supervisor will receive an alert 3 times (1 initial alert and 2 retries) at 10-minute intervals as long as the job status remains In Progress.
User Settings
Users receive job alerts based on selections they make in “My Notifications”. They can select to receive alerts when the origin and/or destination of the job is within their assigned sections and zones, or within their base ward.
If transport job alerts are configured so that they are sent when the origin of the transport job is in the recipient's assigned sections and zones, then users will receive that alert when any transport job's origin is within a section or zone that they are assigned to.
Also, users receive employee alerts when the statuses of employees who are assigned to sections and zones that, (match or are within the user's section and zone assignments), meet the employee status alert criteria configured in the Admin Tool or Admin > Settings > Capacity Management component.