New
Message Notifications
Idea
Users can now send messages by selecting the envelope icon in the transfer case header while the case is in edit mode. In the Message Dialog box that appears, users can type a message of up to 1500 characters and select one or multiple recipients.
Note: Message Notifications are outbound only. This feature does not include a method for the recipients to respond in the same manner.
Solution
Notifications require some setup by system administrators for users to receive one or both of the following:
Wireless notifications: Users receive notifications on wireless devices using the Communication Provider/WCTP (Wireless Communications Transfer Protocol) endpoint configuration.
Email notifications: Users receive notifications in emails that use the value in the Email field in the user's Operations IQ® Platform account profile.