Introduction
The following are the minimum recommended hardware requirements for an IVR server for the Capacity Management Suite® solution. System performance will vary based on data volume, network, and server capacity.
Third Party Hardware Requirements
IVR Server Requirements
Dedicated Servers Required | 1 |
Architecture | Intel® 64-bit or Equivalent AMD processor is supported. |
Server Operating System | Windows Server® 2016 Windows Server® 2019 The Capacity Management Suite® solution installed on Windows Server 2019 cannot reliably be integrated with the Rauland staff assignment System. Integrations with other staff assignment systems, such as Hill-Rom® and Kronos®, may also be affected. |
CPU | Intel® Xeon® processor, 2.0GHz, 133MHz FSB, or equivalent AMD CPU. |
RAM | For details on Socket and Core Requirements, see Server Requirements per Hospital Size |
Disk Architecture | RAID 5 |
Free Internal Disk Space | 80 GB for the application partition and a separate 80 GB operating system partition |
Fault Tolerance | RAID |
High Availability | Yes. Active/Passive. TeleTracking allows failover clustering within Microsoft Clustering Services, but will not set up and support this environment for our clients. This is the responsibility of the client's server administrator (or equivalent role). |
Network Interface | Etnernet 100/1000 Mbps. Performance may vary based on bandwidth. NIC teaming is supported. |
Backup Device/Method | Customer provided. Backup must have open file capability. File locking must be disabled. |
Proprietary Hardware | Not required. |
Application is CPU Intensive | No. |
Paging File Size | Use recommended Microsoft® Windows setting. |
Microsoft® Windows PowerShell™ | Minimum Version 5.1. Execution Policy cannot be set to Restricted, AllSigned, or RemoteSigned. |
Load Balancing | Supported on web tier only. Only supported with Microsoft® Network Load Balancing. However, TeleTracking will not set up and support this environment for our clients. This is the responsibility of the client's server administrator (or equivalent role). We recommend using Source IP persistence with a persistence time of the average shift length (8 hours). |
Web Server and Third Party Software Components | Microsoft® Internet Information Services (IIS) is a built-in component of your Windows OS and Server. Versions are as follows:
The following are required and installed by the TeleTracking installation program:
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Third-Party Software |
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Virtualized Servers | The server can be a virtualized server as long as the virtual machine meets all requirements that are specified in this document for each server and for resources dedicated to the virtual machine, and as long as the virtualized server only supports a network-based configuration. In particular, comply with all requirements for network paging. TeleTracking will not set up and support this environment for our clients. Support for this environment is the responsibility to our client’s server administrator or equivalent role. Performance can vary greatly based on hardware, configuration, and utilization. All systems should conform to Microsoft’s Best Practices. VM environments may increase RAM and CPU requirements. |
Microsoft® Active Directory | Required for the Capacity Management Suite® solution v2022.03 and later. Clients must supply a valid SSL certificate. Trusted self-signed or third-party provided (Verisign) certificates are valid. Test certificates are not considered valid. Premise Active Directory is supported for Capacity Management Suite® solution in the following deployment options:
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Website Encryption | Secure Socket Layer is optional but strongly recommended for the Capacity Management Suite® solution versions 2022.02 and earlier. Secure Socket Layer is required for the Capacity Management Suite® solution v2022.03 and later. |
Network
Network Protocols | TCP/IP Connectivity between IVR server and database server uses TCP port 1433 by default. |
Requires Name Resolution | Yes |
DHCP Supported | No |
Shared Folders Required | Shared folders are required only for integration to the Census Based Scheduling (CBS) component of the Smart Facility™ (formerly Environmental Services Computer Tools (ESCt)) software. CBS and ESCt are not available when the Capacity Management Suite® solution is deployed in a Cloud-Hosted model. |
Mapped Drives Required | No |
Network Security Model | 2000 |
Internet Access | No |
Voice-Over-Internet Protocol Requirements
TeleTracking will supply the Host Media Processing (HMP) software as follows to support IVR call delivery to the TeleTracking application server via a VoIP/SIP connection.
Third Party Software | TeleTracking will provide the following Host Media Processing (HMP) software:
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Transport Protocol | UDP (recommended) or TCP |
Architecture | DM3 |
Concurrent Calls | 4-48 – Depends on facility size, actual count will be provided by the TeleTracking project team. |
Call Control | Session Initiation Protocol (SIP) (The H.323 protocol is not supported.) |
Medial Streaming and Control over IP | Real-time transport protocol (RTP) |
Audio Format | G.711 |
Purchased Licenses Needed? | Yes |