Application Server Requirements
Component | Requirement |
Server Operating System | 64-bit edition recommended for all new installations. |
CPU | One CPU Core, Intel® Xeon® processor, 2.0GHz, 133MHz FSB, or equivalent AMD CPU. |
RAM | 4 GB. |
Disk Architecture | RAID 5. |
Free Internal Disk Space | 80 GB for application partition, 40 GB for operating system partition. |
High Availability | Yes. Active/Passive. TeleTracking allows failover clustering within Microsoft Clustering Services, but will not set up and support this environment for our clients. This is the responsibility of the client's server administrator (or equivalent role). |
Network Interface | Ethernet 100/1000 Mbps. Performance may vary based on bandwidth. NIC teaming is supported. |
Backup Device/Method | Customer provided. Backup must have open file capability. File locking must be disabled. |
Application CPU Intensive | No. |
Modem | No. |
SSL Supported | Clients must supply a valid SSL certificate. Trusted self-signed or third-party provided (Verisign) certificates are valid. Test certificates are not considered valid. |
Load Balancing | Supported on web tier only. Only supported with Microsoft® Network Load Balancing. However, TeleTracking will not set up and support this environment for our clients. This is the responsibility of the client's server administrator (or equivalent role). |
Web Server | The following components must be installed before the classic TransferCenter™ 2 Application Server: Classic TransferCenter™ Application Web ServerMicrosoft® Internet Information Services (IIS) is a built-in component of your Windows OS and Server. Versions are as follows:
The following are required and installed by the TeleTracking installation program:
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Third-Party Software |
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Virtualized Servers | The server can be a virtualized server as long as the virtual machine meets all requirements that are specified in this document for each server and for resources dedicated to the virtual machine TeleTracking will not set up and support this environment for our clients. Support for this environment is the responsibility to our client’s server administrator or equivalent role. Performance can vary greatly based on hardware, configuration, and utilization. All systems should conform to Microsoft’s Best Practices. VM environments may increase RAM and CPU requirements. Please consult TeleTracking support for more information. |
Microsoft Active Directory | Secure Socket Layer SSL=Yes (Optional but strongly recommended) Clients must supply a valid SSL certificate. Trusted self-signed or third-party provided (Verisign) certificates are valid. Test certificates are not considered valid. |
Workstation Requirements
Component | Requirements |
Operating Systems |
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CPU/RAM |
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Disk Space |
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Network Interface |
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Monitor Requirements |
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Adobe® Acrobat® Reader |
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Call Recording Requirements |
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Third Party Software Components
Microsoft® .NET Framework 4.6.2:
Required on each workstation.
If not already installed, must be installed manually.
Admin privileges required for installation.
Install/upgrade before installing the classic TransferCenter™ application to avoid user interruption.
Crystal Reports:
Crystal Reports for Visual Studio® .Net 2010.
Microsoft® Excel® or Excel® Viewer:
Required for displaying reports.
Remote Access
Call Recording
The call recording feature of the classic TransferCenter™ application requires one of the following versions of the NICE Uptivity™ call recording application:
NICE Uptivity™ (formerly CallCopy®, Uptivity® and inContact®)
To integrate the classic TransferCenter™ application with the Uptivity software, the Uptivity implementation must have a dedicated CTI Core specifically for classic TransferCenter™ application as this is a requirement for the integration between both systems.
NICE Uptivity™ Technical Support Number +1 888.922.5526 (US) +1 614.640.3346 (International)
Uptivity™ Version 5.7:
Certified with classic TransferCenter™ application version 3.0.
Contact NICE Uptivity™ Technical Support for required version details.
Uptivity™ Version 16.11:
Certified with classic TransferCenter™ application version 3.5.2.8.
Contact NICE Uptivity™ Technical Support for required version details.
Uptivity™ Version 18.1.1:
Certified with classic TransferCenter™ application version 2018.2.4.
Contact NICE Uptivity™ Technical Support for required version details.
Uptivity™ Version 18.1.2:
Certified with classic TransferCenter™ application version 2018.2.10.
Contact NICE Uptivity™ Technical Support for required version details.
Your TeleTracking representative can assist your organization in updating the classic TransferCenter™ application to integrate with NICE Uptivity™.
Server Hardware
Typically, TeleTracking does not offer or supply any third party server hardware. However, we will try to meet special requests, whenever possible. For pricing information, consult your TeleTracking representative.