About
When you encounter an SSL error while trying to connect to TeleTracking's Tableau Server via Tableau Desktop, but can log in to the web version of Data IQ® without issue, it indicates an SSL communication problem likely caused by a web proxy.
Solution
Identify the Error:
Error Message: “Unable to complete action. Cannot connect to Tableau Server. Please check the server name and port and try again. Error Code: 9F4C5638. Internet communication error: SSL connect error .”
Possible Cause:
This issue is typically due to a web proxy interfering with SSL communication.
Steps to Resolve:
You will need to collaborate with your internal networking team to address the SSL issue.
Detailed Steps
Verify SSL Configuration:
Ensure that the SSL configuration on Tableau Desktop is correct.
Check if there are any discrepancies between the SSL settings in Tableau Desktop and the web browser.
Check Web Proxy Settings:
Identify if a web proxy is in use.
Verify the web proxy settings and ensure it is not blocking or interfering with the SSL connection to
synapseiq.teletracking.com.
Update Proxy Configuration:
Work with the internal networking team to configure the web proxy to allow SSL traffic to
synapseiq.teletracking.comwithout interference.Ensure that the proxy is set up to handle SSL/TLS encryption correctly.
Install/Update Certificates:
Ensure that the necessary SSL certificates are installed and up-to-date on your machine.
Verify that the certificate chain is complete and trusted by the system.
Test the Connection:
After making the necessary changes, test the connection to the Tableau Server via Tableau Desktop again.
Confirm that you can now connect without encountering the SSL error.
Communication with Networking Team
Provide the following details to the internal networking team:
Error Description: Details of the SSL error encountered when trying to connect to Tableau Server via Tableau Desktop.
Server Address:
synapseiq.teletracking.comRequired Action: Configure the web proxy to allow SSL traffic without interference and ensure SSL certificates are correctly installed and trusted.
By following these steps and collaborating with the internal networking team, you should be able to resolve the SSL issue and successfully connect to TeleTracking's Tableau Server via Tableau Desktop.