Ready To Move

About Ready to Move

The Ready to Move (RTM) feature in TeleTracking is used by unit staff to indicate when a patient is prepared to be moved to an assigned bed, helping streamline patient transfers and improve bed management. This occurs when all transfer requirements have been met, or a projected ready time is set if the Use Projected RTM setting is enabled. If a patient should no longer be considered ready to move, staff can click the RTM time field or select Cancel from the RTM list. The feature is available where placement or patient search lists display a Requested or Assigned placement status. The RTM@ column will show a Ready to Move button (- -) if a patient is eligible, and those with the Badge Patient Ready to Move permission can update it. However, the RTM button and details are not available in the Admits Today or Pending/Confirmed Discharges list views. The why behind this feature is to streamline patient flow, optimize bed utilization, and reduce delays in patient transfers by ensuring transport teams are promptly notified when a patient is ready for movement.

Projected Ready to Move

The Ready to Move designation is used when all pre-transfer requirements for a patient have been met. This status is typically assigned by staff from the unit sending the patient to a new bed.

Functionality

A patient can be marked ready to move immediately or at a future time (if Projected RTM is enabled).
To select a future RTM time, the Master Configuration setting "Use Projected RTM" must be enabled.
If enabled, staff can select a projected Ready to Move time when they anticipate all transfer requirements will be met.
A TeleTracking Technologies representative can help your organization to enable this setting. For example, if you know that all the requirements that must be met to move the patient have not been met right now, but will be in 30 minutes, you can indicate that the patient will be ready to move in 30 minutes.

Enabling Projected RTM

Default setting: Disabled on new installations.
If upgrading: The setting retains its previous status.
Activation: A TeleTracking Technologies representative is required to enable this setting.

RTM Options

Setting	Functionality
Disabled	Staff can only mark the patient as ready immediately. Clicking - - in RTM@ sets the current time.
Enabled	Staff can select a future time for when the patient will be ready to move. An arrow appears next to RTM@ to allow time selection.

No Longer Ready to Move

If a patient should no longer be marked ready to move, you can click the time shown in the RTM@ field or select Cancel from the RTM@ list on a placement or patient search list view to mark the patient not ready to move.

Before You Mark the Patient as Ready to Move

The patient's placement status must be Requested or Assigned.
If the RTM@ field on the Placement List view or Patient Search List view displays a "--", then a Ready-to-Move time has not been selected. If a time appears instead, then the patient was marked Ready to Move for that time. You can change the time.

Permission Required

You must have the Badge Patient as Ready to Move permission to complete this task.

How to Mark a Patient Ready and Not Ready to Move:

Locate On a List View

Click a placement tab or go to the Capacity IQ® PreAdmit application > List Views > <placement list view name>, or go to Clinical Operations > PreAdmitTracking® application > If your health system is configured for multiple instances of the Capacity IQ® Solution, select the instance name > <placement list view tab> to display a list of patients, and then filter the list to display the patient you want to mark.

Changing the RTM with Projected RTM

Available only if the Master Configuration setting called Use Projected RTM is enabled

To select a future time, click the arrow to display a list, and then click the hours or minutes from now when the patient will be ready (for example, 30 minutes). The time appears in the RTM@ field to indicate when the patient is or will be ready to move.

Steps to Mark a Patient Ready to Move

Via List View

Navigate to the list view:
- Placement tab
- Capacity IQ® PreAdmitacking® application → List Views → Placement list view name
- Clinical Operations → PreAdmitTracking® application → Select instance name → Placement list view tab
Locate the patient in the list.
Click the RTM@ field:
- To mark the patient ready immediately, click "- -" or select Now.
- To set a future time (if Projected RTM is enabled), click the arrow and select the desired time (e.g., 30 minutes from now).

Via Patient Search

Use the search function to locate the patient.

The beds visible in list views are restricted to those with the Show on Bedboard setting enabled in the Admin Tool or within Admin > Settings > Capacity Management. User membership also determines visibility—those with fixed membership can only see specific units assigned in their profile, while users with variable membership (or "floaters") select their units upon signing in, which then appear automatically in list views. For fixed membership, the displayed units depend on the setup: if assigned to one unit, only that unit appears; if assigned multiple non-clustered units or a partial cluster, the base unit is shown; if assigned an entire cluster, all units in that cluster appear; and if assigned multiple clusters, the base unit is displayed.

How to Access the List View

Go to Patient Tracking Portal > List Views > <name of a list view> to display it.
Go to Clinical Operations > Patient Tracking Portal > Select the instance name > <list view tab name> OR Custom Views icon > <list view name>.
Click the tab for the list view.
Click the Custom Views icon > <list view name>.
Select the units where the beds that you want to view are located.
Click the magnifying glass icon to display the Unit dialog box.
In the Campus list, select a campus name to display a list of units.
Select the names of the units to place check marks next to them.
Click the Add > button to place the selected units in the list on the right side.
If you placed multiple units in the list on the right and you want to change the order in which they appear in list views, then click and hold a unit, move it to the correct position on the list, and then release.
Click Save.

In the RTM@ field, do one of the following:

To mark the patient ready to move right now, click the blank, gray cell or click the arrow to display a list, and then click Now.
(Available only if the Master Configuration setting called Use Projected RTM is enabled) To select a future time, click the arrow to display a list, and then click the hours or minutes from now when the patient will be ready (for example, 30 minutes). A time appears in the RTM@ field to indicate when the patient is or will be ready to move.

To mark a patient as Not Ready to Move

First, access a list view that displays the relevant beds. Only beds with the Show on Bedboard setting enabled in Admin > Settings > Capacity Management will be visible. Membership settings also determine which units appear in list views. If you have fixed membership, you can only see specific units assigned to your profile, whereas variable membership users (or "floaters") select their units upon signing in, and those units automatically appear in list views. Depending on the fixed membership setup, the displayed units vary: a single-unit membership shows only that unit, multiple non-clustered units or partial clusters default to the base unit, an entire cluster membership displays all units in that cluster, and multiple clusters default to the base unit.

How to Access the List View

Go to Patient Tracking Portal > List Views > <name of a list view> to display it.
Go to Clinical Operations > Patient Tracking Portal > Select the instance name > <list view tab name> OR Custom Views icon > <list view name>.
Click the tab for the list view.
Click the Custom Views icon > <list view name>.
Select the units where the beds that you want to view are located.
Click the magnifying glass icon to display the Unit dialog box.
In the Campus list, select a campus name to display a list of units.
Select the names of the units to place check marks next to them.
Click the Add > button to place the selected units in the list on the right side.
If you placed multiple units in the list on the right and you want to change the order in which they appear in list views, then click and hold a unit, move it to the correct position on the list, and then release.
Click Save.

In the RTM@ field, click the time that appears (for example, 8:40 AM) or click the arrow to display a list, and then click Cancel.

The time is replaced with a - -.

Summary of Key Actions

Action	Steps
Mark Ready to Move (Immediate)	Click RTM@ (- -) → Select Now
Mark Ready to Move (Future Time)	Click RTM@ arrow → Select a future time (Requires Projected RTM enabled)
Remove Ready to Move Status	Click RTM@ time → Select Cancel

Real-Time Key Indicators

Understanding Capacity IQ® EVS Application Real-Time Key Indicators (RTKIs)

Real-Time Key Indicators (RTKIs) provide live statistics on key operational metrics such as bed cleaning, spill cleaning, and daily room cleaning, appearing at the top of the BedTracking® console for users with the necessary permissions. RTKIs use a mm:ss format in the list view and an hh:mm format on the Employee Detail page. Application-specific RTKIs, such as those for Capacity IQ® Transport and Capacity IQ® PreAdmit, are displayed based on the unit's campus license and selection. Capacity IQ® EVS and Capacity IQ® Transport RTKIs apply at the campus level. Users need specific permissions to access and configure RTKIs, including viewing them at the top of the Capacity IQ® EVS and Patient Tracking Portal consoles and adjusting display settings. To enable RTKIs, the RTKI Display setting must be activated in Console Settings, and each RTKI can be shown or hidden individually. Capacity IQ® EVS RTKIs include metrics like Beds Cleaned, Discharge Response Time, Discharge Turnaround Time, Current Census, Spills Cleaned, Rooms Cleaned, and Room Turn. Capacity IQ® PreAdmit RTKIs cover Census, Staffed Beds, Assigned, Incoming Transfers, New Incoming Patients, and Bed Assignment Impact. Capacity IQ® Transport RTKIs are displayed only if the unit's campus has an active license. In the PatientTracking Portal®, RTKIs appear at the bottom for a single unit and in section headers for multiple units, with the Hand Hygiene Index at the top.

RTKI Descriptions

Real-Time Key Indicators (RTKIs) provide live statistics on key operational metrics such as bed cleaning, spill cleaning, and daily room cleaning. These indicators appear at the top of the BedTracking® console for users with the necessary permissions.

Time Format

List View: RTKIs use a mm:ss format.
Employee Detail Page: RTKIs use an hh:mm format.

Application-Specific RTKIs

Capacity IQ® Transport: RTKIs appear only if the selected unit's campus has an active TransportTracking™ license.
Capacity IQ® PreAdmit: RTKIs apply only to the selected units. If a single unit is selected, Capacity IQ® PreAdmit RTKIs and the Hand Hygiene Index appear at the top of the page. If multiple units are selected, RTKIs and the Hand Hygiene Index appear in the unit name row.
Capacity IQ® EVS and Capacity IQ® Transport: RTKIs apply at the campus level.

For the Capacity IQ® EVS Application

The BedTracking® console displays several Real-Time Key Indicators (RTKIs) to help monitor key operational metrics:

Beds Cleaned—All beds that have been cleaned today in campuses in which you have membership to at least one unit. If only one unit is displayed in a view, then the total applies to the campus associated with that unit. Jobs, where the clean time was less than the minimum clean time established in the Master Configuration section of the Admin Tool or Admin > Settings > Capacity Management component, are EXCLUDED from the total. Multi-Stage Clean jobs must have completed Stage 2 to be included in the count.

Disch Resp.—For campuses in which you have a membership to at least one unit, this is the average time (for the current day) between the creation of the bed cleaning jobs and when the jobs were put in the In Progress or Delayed status for the first time. The calculation includes only jobs that have requesters (excludes found beds), that are for EVS beds, that were created on the current day, and that have reached the In Progress or Delayed status. Jobs where the clean time was less than the minimum clean time or the response time was more than the maximum response time established in the Master Configuration section of the Admin Tool or Admin > Settings > Capacity Management component are EXCLUDED from the average. Multi-stage clean jobs are also EXCLUDED from the average.

The calculation is:

Total Original Response Time (in minutes) / Total Number of Jobs

Disch Turn—This is the average time taken from the creation of a bed cleaning request (or the start of "In Progress" status for found beds) to the completion of the cleaning job today. It applies to EVS beds in campuses where you have unit membership and excludes jobs with extreme clean or response times and multi-stage cleans. The following types of jobs are EXCLUDED from calculations:

Clean time is less than the minimum clean time or more than the maximum clean time established in the Master Configuration section of the Admin Tool or Admin > Settings > Capacity Management component.
Response time is greater than the maximum response time established in the Master Configuration section of the Admin Tool or Admin > Settings > Capacity Management component.
Multi-stage clean jobs are excluded from the average.

Current Census—This indicator shows the current number of occupied census beds within the campuses where you have membership to at least one unit. If only one unit is displayed, the census applies to the campus associated with that unit.

Spills Cleaned—This shows the total number of spill cleaning jobs completed today. It appears that the Spill Cleans setting is enabled in the system for at least one campus. If viewing information for an individual campus, it appears only if enabled for that campus.

Rooms Cleaned—The total number of rooms that have had a daily clean completed today in campuses in which you have a membership to at least one unit.

Room Turn—The average number of minutes used to complete a room’s daily clean for today.

These RTKIs provide a detailed and real-time overview of cleaning operations, helping ensure efficient management of hospital resources and maintaining high standards of cleanliness and patient care.

For the Capacity IQ® PreAdmit Application

The Capacity IQ® PreAdmit application provides several Real-Time Key Indicators (RTKIs) to monitor patient admissions and bed assignments:

Census—For the selected unit, total specialty and home locations that are physical beds and are occupied minus total specialty and home locations that are NOT physical beds and are occupied.

Staffed Beds—If the number of staffed beds per shift has been defined on the Unit PreAdmit Settings tab in the Admin Tool or Admin > Settings > Capacity Management component, then the total number of staffed beds at the current time will appear. If the number of staffed beds per shift has not been defined in the Admin Tool or in Admin > Settings > Capacity Management, then -- appears.

Assigned—Indicates the total number of open placement requests where patients have been assigned to a bed on the selected unit. For more information on setting shifts, administrators can click Admin > Settings > Capacity Management > Unit/Zone/Location > Units, and then Help, and then see Unit, Zone, Physical Structure, and Location Configuration Units and then Configuring Unit PreAdmitTracking® Application Settings.

The assigned total is calculated by summing the number of placement requests for incoming transfers with assigned beds in the unit and the number of placement requests for new incoming patients with assigned beds in the unit. Incoming transfers include only patients transferring from within the hospital, excluding those arriving from other hospital systems via the Transfer IQ® application, who are categorized as new incoming patients. To be counted, incoming transfers must have a status of "Pending Transfer" and cannot be in "Completed" or "Cancelled" status. Similarly, new incoming patients must have new patient visits and cannot be in "Discharge," "Pending Transfer," or "Visit Cancelled" status. Bed assignment is a prerequisite for inclusion in this calculation. Additionally, if the Master Configuration setting "Count unactivated bed requests for TODAY in bedboard and Projected Census" is enabled, both activated and unactivated placement requests are included, allowing for a more comprehensive demand projection. If this setting is disabled, only activated requests with a request date and time of the current time or earlier are counted. When unactivated requests are included, only those with request dates on the current day are considered.

The requested total represents the number of open placement requests where the selected unit is the target unit, but no bed has been assigned. The calculation includes both incoming transfers and new incoming patients who meet the same criteria as those used for the assigned total. However, for this metric, bed assignment must not have occurred yet. The inclusion of activated and unactivated requests follows the same Master Configuration setting criteria as in the assigned total calculation. Lastly, the patient depart total represents the number of patients leaving the selected unit, including those in "Pending Discharge" or "Confirmed Discharge" status, as well as patients with home locations in the unit who have activated placement requests for transfer to another unit.

Avg Resp (Average Response Time All)

This metric calculates the average response time for all transport jobs (excluding outliers) that changed to In Progress status within the last 60 minutes.

Calculation:

Total duration from Pending to In Progress for all jobsTotal number of jobs in the set\frac{\text{Total duration from Pending to In Progress for all jobs}}{\text{Total number of jobs in the set}}Total number of jobs in the setTotal duration from Pending to In Progress for all jobs

Example Calculation:

Job Number	Time Changed to Pending	Time Changed to In Progress	Actual Response Time
100 (On Demand)	10:01 AM	10:10 AM	9 min
101 (On Demand)	10:11 AM	10:13 AM	2 min
102 (Appointment)	10:33 AM	10:44 AM	11 min
103 (Appointment)	10:45 AM	10:49 AM	4 min

Avg Resp Calculation:

9+2+11+44=6.5 minutes\frac{9 + 2 + 11 + 4}{4} = 6.5 \text{ minutes}49+2+11+4=6.5 minutes

Avg Respa (Average Response Time for Appointments)

This metric calculates the average response time for appointment-based transport jobs (excluding outliers) that changed to In Progress status within the last 60 minutes.

Calculation:

Total duration from Pending to In Progress for appointment jobsTotal number of appointment jobs in the set\frac{\text{Total duration from Pending to In Progress for appointment jobs}}{\text{Total number of appointment jobs in the set}}Total number of appointment jobs in the setTotal duration from Pending to In Progress for appointment jobs

Example Calculation:

From the Avg Resp example, two jobs are appointment-based.
Total response time for appointments: 11+4=1511 + 4 = 1511+4=15 minutes
Number of appointment jobs: 2

Avg Respa Calculation:

152=7.5 minutes\frac{15}{2} = 7.5 \text{ minutes}215=7.5 minutes

Avg Resp OD (Average Response Time for On-Demand Jobs)

This metric calculates the average response time for on-demand (non-appointment) transport jobs (excluding outliers) that changed to In Progress status within the last 60 minutes.

Calculation:

Total duration from Pending to In Progress for on-demand jobsTotal number of on-demand jobs in the set\frac{\text{Total duration from Pending to In Progress for on-demand jobs}}{\text{Total number of on-demand jobs in the set}}Total number of on-demand jobs in the setTotal duration from Pending to In Progress for on-demand jobs

Example Calculation:

From the Avg Resp example, two jobs are on-demand.
Total response time for on-demand jobs: 9+2=119 + 2 = 119+2=11 minutes
Number of on-demand jobs: 2

Avg Resp OD Calculation:

112=5.5 minutes\frac{11}{2} = 5.5 \text{ minutes}211=5.5 minutes

Avg Trip Time (Average Total Trip Time)

This metric calculates the average total trip time for transport jobs (excluding outliers) that changed to Completed status within the last 60 minutes.

Calculation:

Total duration from Pending to Completed for all jobsTotal number of jobs in the set\frac{\text{Total duration from Pending to Completed for all jobs}}{\text{Total number of jobs in the set}}Total number of jobs in the setTotal duration from Pending to Completed for all jobs

Example Calculation:

Job Number	Time Changed to Pending	Time Changed to Completed	Actual Trip Time
0096	10:01 AM	10:10 AM	9 min
0097	10:11 AM	10:13 AM	2 min
0098	10:33 AM	10:44 AM	11 min
0099	10:45 AM	10:49 AM	4 min

Avg Trip Time Calculation:

9+2+11+44=6.5 minutes\frac{9 + 2 + 11 + 4}{4} = 6.5 \text{ minutes}49+2+11+4=6.5 minutes

Summary of RTKI Metrics

Metric	Calculation	Example Result
Avg Resp (All Jobs)	Average response time for all jobs	6.5 min
Avg Respa (Appointments)	Average response time for appointment-based jobs	7.5 min
Avg Resp OD (On-Demand)	Average response time for on-demand jobs	5.5 min
Avg Trip Time	Average total trip time from Pending to Completed	6.5 min

Average Transit Time

This statistic includes all transport jobs (except outliers) that entered Completed status within the last 60 minutes and have origins and/or destinations in campuses where you have membership to at least one unit.

Calculation

Sum of time from In Progress to Completed status for all jobs in the setTotal number of jobs in the set\frac{\text{Sum of time from In Progress to Completed status for all jobs in the set}}{\text{Total number of jobs in the set}}Total number of jobs in the setSum of time from In Progress to Completed status for all jobs in the set

Example

If jobs entered In Progress at 10:01, 10:11, 10:33, and 10:45, the average transit time would be 6.5 minutes (total actual transit time 26 minutes ÷ 4 jobs).
Only jobs that entered Completed status in the last 60 minutes are included.

Avg Pend (Average Pending Time)

This statistic includes all transport jobs (except outliers) that entered Dispatched status within the last 60 minutes and have origins and/or destinations in campuses where you have membership to at least one unit.

Calculation

Sum of time from Pending to Dispatched status for all jobs in the setTotal number of jobs in the set\frac{\text{Sum of time from Pending to Dispatched status for all jobs in the set}}{\text{Total number of jobs in the set}}Total number of jobs in the setSum of time from Pending to Dispatched status for all jobs in the set

Example

If jobs entered Dispatched status at 10:10, 10:13, 10:34, and 10:49, the average pending time would be 6.5 minutes (total actual pending time 26 minutes ÷ 4 jobs).
Only jobs that entered Dispatched status in the last 60 minutes are included.

Pending Job Metrics

PT Pend (Number of Jobs Pending for Patients)
Total number of patient transport jobs currently in Pending status.
Includes only jobs with origins and/or destinations in campuses where you have membership to at least one unit.
IPend (Number of Jobs Pending for Items)
Total number of item transport jobs currently in Pending status.
Includes only jobs with origins and/or destinations in campuses where you have membership to at least one unit.
Pend (Total Number of Jobs Pending)
Total number of patient and item transport jobs currently in Pending status.
Includes only jobs with origins and/or destinations in campuses where you have membership to at least one unit.

RJT (Rejected Job Count)

Total number of rejected patient and item transport jobs where the origin or destination is in a campus where you have a membership to at least one unit.
Jobs must be in Pending, Dispatched/Assist, or In Progress/Assist status to be counted.

Rejection Rules

If a job is rejected but later completed, it still counts as rejected.
If a job is rejected multiple times by the same transporter, it counts as multiple rejections.
If two batched item jobs are rejected, it counts as one rejection.
If a rejected job is part of a sequence and the remaining jobs are canceled, it still counts as rejected.
IVR Job Rejections:
- If a transporter exceeds the Max Review Job setting in the Admin Tool, the job is counted as rejected.
- If a transporter does not respond after three IVR attempts, the job is counted as rejected.

Hand Hygiene Index (HHI) in the Patient Tracking Portal Application

If your hospital campus has a Hand Hygiene license and the Show Unit Hand Hygiene Index (HHI) setting is enabled, the HHI appears in the Patient Tracking Portal.

Display Rules

The HHI appears at the top or bottom of the console if enabled.
If multiple units are displayed, the HHI is listed with each unit name.
If no hand hygiene data exists for a unit, the HHI will not appear.

Usage

The HHI and its corresponding standard report help hospitals assess hand hygiene compliance and determine necessary actions, such as:
✅ Educating staff
✅ Ensuring soap/gel dispensers are filled and functional
✅ Checking that hand hygiene monitors are working properly

IVR-Only RTKIs

Some Real-Time Key Indicators are accessible only through the Interactive Voice Response (IVR) system. If you have the appropriate permissions, you can call the IVR system to access these indicators.

RTKIs: Departmental Statistics

If you are a supervisor with the required permissions, you can call the Interactive Voice Response (IVR) system to hear statistics called Real-Time Key Indicators (RTKIs). These statistics help track transport job statuses in real-time.

RTKIs are available in three categories:

Departmental Statistics (detailed below)
Zone and Section Statistics
Transporter Statistics

For more information, see:

[RTKIs: Zone and Section Statistics]
[RTKIs: Transporter Statistics]

Required Permissions

Supervisors need Supervisor Workflow permissions to access RTKIs via IVR. This provides managerial statistics about employees and transport operations.