About
Clients are Receiving error "Teletracking, oops something went wrong." in Transfer IQ®
Solution
Clients are receiving the following errors while using Transfer IQ®.
Teletracking, oops something went wrong.
You may have pressed the back button, refreshed during login, opened too many login dialogs, or there is some issue with cookies, since we couldn't find your session. Try logging in again from the application and if the problem persists please contact the administrator.
To resolve these errors the end user will need to clear their cache and cookies.
This can be done by clicking on the tools icon at the top-right corner in the Chrome browser (three dots) > More tools > Clear browsing data > check Cookies and other site data & Cached images and files (time range start at 24hrs and adjust as needed). > Clear data
If clearing the cache does not resolve the issue then have the client recycle their workstation.
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