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After logging in, if you are unable to see Transfers menu, follow these steps.
Checklist
Part 1 - User Permissions
Specific roles and/or Active Directory groups are required for the ability to see the Transfers menu within Transfer IQ®.
Review Unable to See Transfers Menu to confirm which permissions are needed.
Reach out to your system administrator for further assistance as outlined in Request Change to User Permissions. TeleTracking cannot make changes to user accounts.
Part 2 - Clear Cache
If you have the required permissions but do not see the Transfers tab, try these steps:
The quickest way to fix an issue may be to close and relog into the application. Review Refreshing your Login and Closing Browsers before proceeding.
Sometimes the browser can be the issue. Consider trying another browser by reviewing Browser Types
If you’ve tried another browser but the issue is still happening it may be a caching issue. Review these for help. Incognito / Clearing Cache
Is another colleague able to login on another computer? For a quick fix consider Switching Computers
If that doesn't work, reach out to your Help Desk. They’ll be able to confirm if something was overlooked, if there is a larger scope issue, or there is a problem that TeleTracking Support will have to review.
Part 3 - Check Status
If Parts 1 and 2 did not resolve the issue, please check the Teletracking Status page, as an issue may be occurring that is already under investigation.
For help navigating the status page please review Status Page