About
This article will cover the creation of a department pager. This process is essentially turning the pager into a user that will be assigned a role and a console that will be built specifically to receive subscription based notifications for a unit.
Steps
Creating the Pager
To create a pager, you will need to navigate to Admin Tool > Device Management
Here you will see the ability to create a service or device
You will want to click on the Devices tab
This will show all existing devices
To add a new device, click New Device
You will need to do the following:
Select a campus
Enter the device IVR ID (this is provided by your telecom department)
Enter the Pager number (this is provided by your telecom department or paging vendor)
Device Type (Alpha or Digital)
Digital - numeric pages or messages only
Alpha - alphanumeric pages or messages permitted
Service name
Click Save.
Now that your device is setup, you will need to attach that to a user profile.
User Profile creation
Go into Admin Tool > User Management > User Management
You can search to see if there is already a department profile, or you can create a new one.
To search for existing: change the User attribute and enter the information in the filter string
To create a new profile: click Add
In the new user profile, you will need to populate all the required fields (detonated with a red *).
The required fields are:
User login ID
Last Name
First Name
User Abbr
Login Type
Role
Password
Staff Type
IVR ID
PIN
Base Unit
Set the device method for a dept pager to Fixed.
Device IVR ID will be the device you created under the Device Management section.
Select a console to have specific types of notifications for the pager.
Set the Membership type to Fixed
Under the Membership & Assignment
Click Add to add a fixed unit(s) to the profile
Pick the Unit the pager will be used for, and click Add
Under the User Notification tab
Delivery Methods > Deliver my Notifications via > Paging Device > Enabled
Best Practices
Your telecom team can provide any needed information when creating the pager.
TeleTracking Support does not have the access nor the ability to create any of the needed information for the pager or user profile.