About
If experiencing slowness, lag, or freezing, follow these steps to gather some information before reaching out for more assistance.
Checklist
Part 1 - Confirm Your Facility isn’t having issues
Consult with your IT department to ensure that there are no network issues or that work is being completed
Part 2 - Confirm Status
Look at TeleTracking US Status for real-time status updates.
Part 3 - Run a Speedtest
While experiencing slowness, run a speed test at
Click Go
Send us your results
Part 4 - Describe Slowness
What is the scope; who is experiencing slowness?
Are other users experiencing slowness or this problem?
Is it slow opening a new case, saving a case, and case notes appearing?
Slow for case grid updates, switching between active/upcoming/completed tabs?
Provide timestamp of slowness
Are there any examples or errors?
Part 5 - Reach Out to Us
Send us your:
Speedtest results
Description of slowness