TeleTracking

If experiencing slowness, lag, or freezing, follow these steps to gather some information before reaching out for more assistance.

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Part 1 - Confirm Your Facility isn’t having issues

Consult with your IT department to ensure that there are no network issues or that work is being completed

Look at <a href="https://us.status.teletracking.com/" target="_blank" rel="nofollow noopener noreferrer">TeleTracking US Status</a> for real-time status updates.

While experiencing slowness, run a speed test at

<a href="http://speedtest.net/" target="_blank" rel="nofollow noopener noreferrer">Speedtest by Ookla - The Global Broadband Speed Test</a>

What is the scope; who is experiencing slowness?

Are other users experiencing slowness or this problem?

Is it slow opening a new case, saving a case, and case notes appearing?

Slow for case grid updates, switching between active/upcoming/completed tabs?

- Are other users experiencing slowness or this problem?
- Is it slow opening a new case, saving a case, and case notes appearing?
- Slow for case grid updates, switching between active/upcoming/completed tabs?
- Provide timestamp of slowness
- Are there any examples or errors?

- Speedtest results
- Description of slowness

<a href="https://help.teletracking.app/en/articles/7064918-user-has-blank-screen-issue-tciq">User Has Blank Screen</a>

<a href="https://help.teletracking.app/en/articles/6706131-performing-a-speed-test-issue-support">Performing a Speed Test</a>

<a href="https://help.teletracking.app/en/articles/6551654-status-page-issue-support">Status Page</a>

- <a href="https://help.teletracking.app/en/articles/7064918-user-has-blank-screen-issue-tciq">User Has Blank Screen</a>
- <a href="https://help.teletracking.app/en/articles/6706131-performing-a-speed-test-issue-support">Performing a Speed Test</a>
- <a href="https://help.teletracking.app/en/articles/6551654-status-page-issue-support">Status Page</a>
 ​ ​

Slowness Troubleshooting Steps Checklist - Transfer IQ®

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Slowness Troubleshooting Steps Checklist - Transfer IQ®

About

Checklist

Part 1 - Confirm Your Facility isn’t having issues

Part 2 - Confirm Status

Part 3 - Run a Speedtest

Part 4 - Describe Slowness

Part 5 - Reach Out to Us

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