This checklist will go through steps to resolve issues with a console. We’ll cover:
Checklist
Part 1 - Confirm Console Loaded
If you have a console and you are experiencing issues, you will want to check the following:
Ensure you have the correct console loaded.
Click Load/Save Console icon
You will get a popup showing your current console.
If under Patient Tracking Portal make sure that you have the correct unit(s) selected.
Click the magnifying glass to select & deselect your units.
Part 2 - Confirm the Default Console in the Profile
If still having issues or you have to change your profile on each login, you will want to check the default console in the user's profile.
Check the user Profile to see what the default console is set to.
Go to Admin Tool - User Management - User Management - select your user.
Check the default console
If the incorrect console is displayed, click the drop down and update the console.
Once you have the correct console selected, hit Save.
Part 3 - Identifying any Changes
If you believe there were changes to the console and you are not sure what they were, you may be able to validate against your test environment. Try loading the console in test.
Part 4 - Identify Who Made Changes
Currently it is not possible to identify who last changed a console within the application. If you are comfortable reverting the changes, then please do so. If this is a reoccurring issue, then we may be able to help identify who made changes as long as it is still in the broken state. Please provide us with:
Full name of the console
A rough timeframe this may have happened