About
I am not able to reopen a close case in Transfer IQ®
Solution
The following criteria must be met for a case to be reopened:
The case has a bed request in Canceled status or no bed request.
The case has a bed request in Requested or Assigned status with a Destination Facility that does not exist in the Capacity Management Suite® solution.
Note: If the case has a Completed bed request it cannot be reopened.
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