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Unable to Reopen a Closed Case - Transfer IQ®
Unable to Reopen a Closed Case - Transfer IQ®

Reasons why a case will not reopen.

Joe Caffrey avatar
Written by Joe Caffrey
Updated over 6 months ago

About

I am not able to reopen a close case in Transfer IQ®


Solution

The following criteria must be met for a case to be reopened:

  • The case has a bed request in Canceled status or no bed request.

  • The case has a bed request in Requested or Assigned status with a Destination Facility that does not exist in the Capacity Management Suite® solution.

Note: If the case has a Completed bed request it cannot be reopened.


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