Overview
An alert is an automatic notice that is sent to a supervisor after a certain period of time when there is no response to a bed cleaning job or when a job or employee remains in a status for longer than acceptable.
If there is still no response or change after the first alert, additional alerts can be sent to the same supervisor.
If the status remains the same, the alert can be escalated and sent automatically to a supervisor at the next level.
If there is still no change, the supervisor at the next level could receive a certain number of additional alerts.
Alerts and Assignments and Base Ward
Supervisors receive alerts about bed cleaning job statuses if either their zone and section assignments or the campuses containing their base wards include wards where the beds are located.
Supervisors receive alerts about employees whose section and zone assignments are within the supervisors' assignments.
Alert Escalation
An alert can escalate through five levels.
The time periods and levels can be customized in the Admin Tool or Admin > Settings > Capacity Management component.
Options
For each job status and each employee status, the administrator can select:
Trigger Minutes—If the job or employee remains in a selected status for longer than the trigger minutes set by the administrator, an alert should be sent.
Retries/Interval—The administrator sets a number of retries/interval for a status. If there is no response after the first alert (no change in status), the alert will be sent again a certain number of times at the interval set by the administrator.
Example
Suppose retries for the In Progress job status are set at 2 and interval is set at 10. An alert is sent when a job remains in progress longer than the trigger minutes. The In Progress status does not change. The alert could be sent 2 more times to the same supervisor and those 2 alerts would be 10 minutes apart. If there is still no response after the 2 additional alerts, an alert is sent to the supervisor at the next escalation level. If there is still no response, 2 more alerts could be sent to that supervisor (10 minutes apart).
Alert Escalation Level —The administrator can select an alert escalation level for each supervisor. For each job or employee status, the administrator can select the levels to which alerts for those statuses should be escalated.
Example
If Pat Smith's user profile has an alert escalation level setting of 2, and the In Progress status has an alert escalation level setting of 2, then Pat Smith could receive an alert when a job remains in the In Progress status for longer than the trigger minutes selected by the administrator.
Note
If no supervisor with the appropriate initial alert escalation level is signed in when an alert is sent, the alert will be escalated to the next level automatically. Escalation will continue until there is a response from a signed in supervisor.
Example
Pat Smith and Chris Kelly are both supervisors.
Pat and Chris both have memberships that include Ward A.
In Pat Smith's user profile, 2 has been selected in the Level list.
In Chris Kelly's profile, a level of 4 has been selected.
The administrator has configured settings for the In Progress job status so that trigger minutes = 25, retries = 2, and interval minutes = 10.
The administrator has selected alert escalation levels of 2 and 4 for the In Progress status.
If a bed cleaning job in Ward A remains in the In Progress status for 26 minutes, then Pat Smith will receive an alert 3 times (1 initial alert and 2 retries) at 10-minute intervals unless the job status changes.
If there is no response (no status change) after these 3 alerts to Pat Smith, then Chris Kelly will receive an alert 3 times (1 initial alert and 2 retries) at 10-minute intervals unless the job status changes.
Color Status Times
Orange - If status time is orange, at least one alert has been sent to a supervisor at the lowest alert escalation level.
Red - The alert has been escalated, and at least one alert has been sent to supervisors at higher alert escalation levels.