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Priority 0 and Assistance Dispatch Logic - Capacity IQ®
Priority 0 and Assistance Dispatch Logic - Capacity IQ®
William Pelino avatar
Written by William Pelino
Updated over 6 months ago

Details

  • As we know, assistance requests are the highest level of dispatchable jobs.

  • However, there is prioritization within the assistance and priority 0 subsets [grouping of job type] which is helpful to understand.

  1. Assistance requests with priority 0 have the highest dispatchability.

  2. Next are assistance requests with less than priority 0.

  3. Next are priority 0 jobs.

  4. Last are all remaining pending jobs.

  • While we do not see a dispatch value [DV] within the dispatch monitor for assistance and priority 0 jobs these jobs always will have a DV.

  • The reason is because if there are numerous assistance jobs of priority 0, assistance jobs with less than priority 0, or priority 0 jobs, they are prioritized based on the DV.

  • Only when jobs within the same subset and have the same DV will the time the job became pending be used for prioritization.

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