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Supervisor Not Receiving Escalation Alerts - Capacity IQ®
Supervisor Not Receiving Escalation Alerts - Capacity IQ®
William Pelino avatar
Written by William Pelino
Updated over 6 months ago

About

A supervisor is not getting escalation alerts even though the alerts settings are correct and the user has appropriate permissions.


Solution

This can happen when the supervisor has a variable assignment. To resolve, on the User Notifications tab in the User profile, change the Job Alert Matching setting to Against my base campus.

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