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Platform User Account Error - Operations IQ® Platform
Platform User Account Error - Operations IQ® Platform
William Pelino avatar
Written by William Pelino
Updated over 6 months ago

About

When manually trying to create a user account you receive the error: There are one or more items below that need your attention.


Solution

  • To fix this issue, remove all characters exceeding two in the middle initial field until only two remain.

  • IQ® user accounts should be created through your companies Active Directory.

    • When creating accounts through the Active Directory, this is the only area to add the users roles.

  • TeleTracking does not have the ability to access your companies Active Directory. Reach out to your internal help desk for further assistance.


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