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Patient Updates Not Appearing in Capacity Management Suite Due to Excessive Interface Transactions
Patient Updates Not Appearing in Capacity Management Suite Due to Excessive Interface Transactions
William Pelino avatar
Written by William Pelino
Updated over 5 months ago

About

  • Excessive Interface transactions can cause a delay in patient updates in Capacity Management Suite®. When excessive Interface transactions are received within a short period of time, patient updates will not occur as quickly.


Solution

  • Messages take time to process in the database. When an excessive amount of Interface transactions come through within a short period of time, we can see a large delay.

    • For example, if 5,000-6,000 messages are sent within an hour, we can see a delay of up to 4-5 hours.

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