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About
Notifications and alerts are delivered emails, notices to paging devices or handheld devices, or on screen messages. These are sent to inform employees and supervisors about jobs or employee statuses.
Alerts vs Notifications
Alerts
Alerts inform users and/or supervisors to a situation that needs attention. They are sent automatically based on specific events such as a job or an employee being in a status for longer than expected. In the Admin Tool or from Admin > Settings > Capacity Management component, the administrator configures:
The job and employee status alerts that will be sent
When alerts are sent
The time period when alerts are active
The supervisor level or user that receives the alerts for each status
The amount of time that passes between alerts
Notifications
Notifications provide the following information:
Jobs that are available for an employee to accept
Job status changes
Jobs that are moving between areas that are within a users' membership.
Users with the Subscribe to Notifications and the Permission to Modify Notification Settings permissions can subscribe notifications about jobs. Other types of notifications are sent automatically. Users may subscribe to receive notifications through paging devices, emails, handheld devices, or on screen.