About
Location IQ®/ Location Tracking devices may malfunction and need to be returned. After proper troubleshooting you can review and provide the following information to TeleTracking Support to submit an RMA (Return Merchandise Authorization) Request.
Steps
Information Needed
After troubleshooting the devices, gather and provide the following information for an RMA request, and open a ticket with TeleTracking® Support.
Device Type
Tag (Asset, Temp, Patient, or Staff)
Star / Timing Star
Monitor / Mini Monitor
Virtual Divider
Drop Box
Dispenser Interface Module (DIM)
Device IDs
Description of Defect
Location IDs - only for devices of:
Star / Timing Star
Monitor / Mini Monitor
Virtual Divider
Drop Box
Spare Devices - only for devices of:
Star / Timing Star
Monitor / Mini Monitor
Virtual Divider
Drop Box
Shipping Address
Expectations
The RMA’s are passed to our Real-Time Locating Configuration Team to handle the returns. For any questions on a previously submitted order, email RTLS-Orders@teletracking.com for assistance.
Best Practices
Please troubleshoot your devices before submission - Adding an Asset Tag