About
This checklist will go through some steps to review when you are not able to search for physicians. This is focused for everyone at first and will get more complex as we go.
Checklist
Part 1 - Refresh your Physician Search Basics
Refresh your understanding of how the function works if necessary.
Review the Search for a New Physician which will walk you through the search function in the case.
You can also see your current physician dictionary to review physicians have been referenced previously. View Dictionary Item Lists
Part 2 - Understand Your Health System’s NPI Setup
Review how the National Provider Identifier (NPI) is configured in your instance.
Confirm if your facility uses the NPI integration (United States Customers) - Who is NPI Integration for?
If you do, proceed to Part 3.
If you do not, go to Part 5
Part 3 - Understand the NPI Physician Integration
Ensure the Physician is showing in the NPI Registry.
With the NPI Integration, the physician is required to be on the NPI Registry to populate in Transfer IQ®. Review Using the NPI Registry to Confirm Physician Information
Confirm if the physician is found in the the NPI Registry:
If they are, proceed to Part 4.
If they are not, then the physician may not have an NPI number. Refer to your leaders for their policy on how to handle this.
Part 4 - Data Gathering
Ensure you have all the information you need to open a ticket with TeleTracking Support.
Gather identifying information for the Physician(s)
First Name, Last Name
NPI number
City, State, Zip
If you know what NPI Integration Mode your Health System is using please provide
Part 5 - Request Physician Dictionary Review
Provide the Physician(s) information.
Provide what NPI Integration Mode you are using.
Support will then review the issue and provide you with expectations on when this physician could be available.