About
When a variable user logs in, they are seeing a different console view than expected, or they aren't seeing the right patients or all of the patients they should.
Solution
This can be due to the Unit configuration of the membership they selected when they logged in.
The default PatientTracking Portal and PreAdmitTracking console views can be set to override the user's normal default.
Another consideration of the unit configuration is the floater role.
This can cause the user to not have access to the parts of Capacity IQ® that they normally do.