TeleTracking’s Capacity IQ® is an enterprise-class, integrated set of solutions that can reduce your operational costs by improving patient throughput, better utilizing beds and equipment, and reducing transport and environmental services staffing needs. The result is reduced length of stay, improved utilization of health system capacity and resources and an opportunity to grow revenue.

Capacity IQ® is comprised of multiple components aligned with hospitals' high-performance teams.

For Patient Placement, Capacity IQ® expedites the process of placing patients in the right bed, the first time. It brings visibility to projected census and demand from all patient intake areas: the ED, PACU, Cath Lab, and internal and external transfers. It also provides a comprehensive view of bed status in each unit, throughout a facility and across a health system. Placement staff manage ahead to ensure available capacity for predicted demand.

Capacity IQ® PreAdmit automates the process of placing patients to reduce patient wait times and overcrowding- throughout a hospital, across a health system, or even in a single department such as the ED. It brings visibility to projected census and demand from all patient intake areas including the ED, PACU, Cath Lab, as well as internal and external transfers.

It is complemented by the Electronic Bedboard®, which provides a comprehensive view of bed statuses on each unit within a hospital, or across a health system.

Capacity IQ® automates communication of bed status to all patient flow stakeholders, and automatically tracks key metrics such as bed turnover times. This helps unlock capacity and improve utilization by making beds available faster.

In addition, rich reporting features show employee performance and volume trends, enhancing accountability and staffing decisions.

Capacity IQ® EVS optimizes patient flow by reducing time lags in the bed turnover process and automating the communication of bed status to all patient flow stakeholders. Improving communication helps to reduce the number of stat cleanings and can reduce the length of stay (LOS) through faster bed availability. Rich reporting features show employee performance and volume trends, simplifying staffing decisions.

Capacity IQ® optimizes efficiency by using intelligent and configurable dispatch logic to assign transport requests. It automates EVS notifications upon patient transport for discharge or transfer, enabling beds to be turned with maximum efficiency, and freeing nurses from a routine administrative task. Staff can pre-schedule transport requests and see progress in real time, so department schedules run on time. Easy-to-use reports on productivity, request volume, and response time help measure and optimize performance.

Capacity IQ® Transport is a proven transport management component that streamlines patient flow throughout the duration of care. By using intelligent and configurable dispatching logic to assign transport requests to employees, transport staff is used most efficiently. When used as part of Capacity IQ®, transports for discharges or transfers automatically trigger dirty bed notifications to environmental services so that the bed can be turned without the need for a request from nursing or the ADT. It keeps department schedules running on-time by allowing staff to pre-schedule transport requests in advance and see progress of these requests in real-time. TransportTracking is complimented by easy-to-use reports on productivity, request volume and response time to measure and optimize performance.

Capacity IQ® provides rounding caregivers at-a-glance visibility to bed and patient status via electronic nursing boards. Caregivers quickly view and update patient attributes such as core measures, fall risk, isolation precautions, and dietary restrictions. Caregivers, case managers, and other staff easily see and manage care progression and discharge milestones, without having to dig into individual patient records. This shared visibility to discharge plans, needs, and gaps is a powerful tool to reduce LOS.

These components are complemented by the Patient Tracking Portal, a comprehensive nursing whiteboard for patient flow. It provides rounding caregivers with at-a-glance visibility to bed and patient status and helps them to manage care progression and discharge planning milestones. It also gives them the ability to quickly view and update patient attributes such as core measures, fall risk, isolation precautions and dietary restrictions.

Historically, bed availability has been driven by the ADT systems’ discharge messaging and nurse-facilitated discharge notifications. This method is latent; often not occurring until hours after the patient has truly vacated.

By leveraging patient tracking capabilities in Location IQ®, TeleTracking’s Capacity IQ® receives a real-time trigger to change a discharged patient’s assigned bed to unoccupied/ dirty when the discharge process has been initiated and they leave the facility. This real-time trigger sets off automated workflow processes and informs EVS staff that the bed is dirty and ready for cleaning, making a bed available faster for an incoming patient.

With Location IQ®, dirty beds can be triggered automatically in discharge or transfer scenarios, based on the patient’s real-time location and status — well before ADT processing has occurred, and independent of transport method.

Whether you are responsible for achieving your health system’s key operational metrics, supervising a nursing unit, cleaning beds or transporting patients, TeleTracking’s role-based apps extend the use of Capacity IQ® to your workforce in real-time. Equipped with the capability to drive workflows and provide real-time visibility into hospital operations, our mobile apps enable your staff to perform their jobs while on-the-go. Now, at their fingertips, staff can monitor changing conditions, execute transport assignments, communicate to other care teams, or adjust hospital operations with our new mobile apps.