Senders Delay & Cancellations Report QRG - Capacity IQ® Transport

Senders Delay and Cancellations Report

The Senders Delay and Cancellations Report provides information on delays and cancellations for non-appointment jobs by origin cost center.

Production - Data that is stored in the production database (this is your current data).
- Use when live up-to-the-minute data is needed.
- Contains the data from the current time and for the past number of days as defined in Archive Management. This is typically 7 days but may range between 1 and 30 days. If you do not know the number of days, your TeleTracking System Administrator should be able to assist.
Archive - Data that is stored in the archive database (this is your older data).
- Does not capture data for the current day.
- Users can access reports as far back as the go-live date.

Campus Drop-Down
- Defaults to your campus. The only exception is if you have access to multiple campuses. If you have membership in multiple campuses (for example, ABC Children's Hospital and ABC Women's Hospital), then in the Campus list, select the campus for which you wish to generate a report.

Date Time Range
- Click on the Calendar Icon to select the needed dates.
- The system defaults to the entire day however, you may want to isolate specific shifts if you are trying to investigate issues with not meeting metrics.

Defaults to all Cost Centers. To select individual or multiple Cost Centers, press and hold the Ctrl keyboard button, and then click on the names.

Select which locations you wish to include in the report parameters. The report defaults to include all locations.

Choose the format of the report data. Options include Adobe, Excel, or Excel Unformatted.

Run Report

Above is an example The Senders Delay and Cancellations Report. We will now break down the information to learn how to read the data.

Note: There is a Report Totals section at the end of the report that will provide data for all Cost Centers selected while generating the report.

Location - Displays the name of each Origin Location within the specific Cost Center that meets the report criteria.
Total Jobs - Total number of transport jobs for each origin location for the selected date range.
Total Delays - Total number of transport jobs delayed for each origin location for the date range.
Delay Percentage - Percentage of transport jobs delayed for each origin location for the date range.
Avg Delay Minutes - Average number of minutes that transport jobs were delayed in each origin location for the date range.
Total Cancellations - Total number of transport jobs canceled for each origin location for the date range.
Cancellation Percentage - Percentage of transport jobs canceled for each origin location for the date range.
Avg Wait Time - Average duration of Pending status to Completed status time of transport jobs for each origin location for the selected date range.