Senders Delay and Cancellations Report
Purpose
For each cost center that contains origins for transport jobs and meets the criteria selected for the report, the Senders Delay and Cancellations Report displays delay and cancellation information for each origin location within the cost center. The information includes the number of delays and cancellations, average delay length in minutes, and percentage of transport jobs delayed and cancelled. This information can help supervisors to analyze trends and determine how to adjust staff to minimize the impact of delays and cancellations.
Description
Only data related to transport jobs with origins and/or destinations within the membership of the user who generated the report appears.
Only transport jobs that meet the criteria selected when the report was generated appear on the report.
The criteria that were selected when the report was generated (such as cost centers, locations, and date and time range) appear on the report. The report displays only cost centers that meet the report criteria and that contain transport job origin and destination locations that are within the membership of the user who generated the report.
Note: Dates and times appear in the format configured in the Admin Tool component or in Admin > Settings > Capacity Management. For example, dates might appear in dd/mm/yyyy format (07/05/2016 is May 7, 2016) and times might appear in twenty-four-hour format (16:00 is 4 PM).
Each subsection of the report represents a cost center. It includes the following information for each origin location within the cost center that meets the selected criteria:
Name | Description |
Location | Name of each origin location within the cost center that meets the report criteria. |
Total Jobs | Total number of transport jobs for each origin location for the selected date range. |
Total Delay | Total number of transport jobs that were delayed for each origin location for the selected date range. |
Delay Percentage | Percentage of transport jobs that were delayed for each origin location for the selected date range. |
Average Delay Minutes | Average number of minutes that transport jobs were delayed for each origin location for the selected date range. |
Total Cancellations | Total number of transport jobs that were cancelled for each origin location for the selected date range. |
Cancellation Percentage | Percentage of transport jobs that were cancelled for each origin location for the selected date range. |
Avg Wait Time | Average duration of Pending status to Completed status time of transport jobs for each origin location for the selected date range. |