Multi-Instance
How Capacity IQ® Multi-Instance Works
Multi-Instance allows the IQ® platform to integrate with multiple Capacity IQ® instances. This feature is used by centralized Transfer Centers to request beds across various Capacity IQ® enterprises.
Where you can find this feature: Admin Tool under Settings < Platform Settings.
How Multi-Instance Works
Functionality
The IQ® platform can now integrate with more than one Capacity IQ® instance, enabling centralized Transfer Centers to request beds in multiple enterprises.
IQ Platform Settings
Enter the Capacity IQ® URL of each Capacity IQ® instance in the IQ Admin tool under Settings<Platform Settings.
The name provided for each instance should match the Capacity IQ® enterprise name for organizational purposes.
User setup
Each Capacity IQ® user must be assigned to a Capacity IQ® instance to access it.
Users can be assigned to multiple Capacity IQ® instances via the IQ Admin Tool - Users.
Note: Auto provisioning differs in multi-instance environments. Users are not provisioned shell accounts in Capacity IQ® until assigned an instance in the admin tool.
Workflows
Patient Search and Create Cases
Begin by looking at the Patient Details.
Enter the information in the appropriate fields.
Note: After entering the patient's social security number (SSN) and clicking outside the field, only the last four digits will be visible. To edit a previously entered SSN, the field becomes blank when typing, and the entire number must be re-entered.
Existing Patients
Enter the information in the appropriate fields.
The SSN field will display the last four digits of the patient's SSN. If no SSN is entered, the field is blank.
Note: Columns with search fields below the headings can be filtered. Type the filter criteria in the search field to refresh results matching the text.
