Score Card Report
Purpose
The Score Card Report allows supervisors and managers to evaluate levels of service and to observe trends in delays for cost centers.
Description
Only data related to transport jobs with origins and/or destinations within the membership of the user who generated the report appears.
Only transport jobs whose status is Completed appear on the report. Only transport jobs with origin and destination locations in cost centers that were selected in the report criteria are included. If cost centers were not individually selected, then all cost centers associated with locations in the selected campus are included. The report displays only cost centers that meet the report criteria and that contain transport job origin and destination locations that are within the membership of the user who generated the report.
The criteria selected when the report was generated (such as date time range) appear on the report.
The following information is displayed on the report.
Report Columns
Name | Description |
Cost Center | Each cost center included in the report. |
Jobs | The number of transport jobs that had origins or destinations (depending on the report criteria selected) in each cost center. |
Avg. Turn-Mins | For each cost center, the average duration of Pending-to-Completion time for all transport jobs in the cost center. |
Avg. Delay-Mins | For each cost center, the average duration of minutes for all delay statuses (for example, Delayed or Dispatched/Delayed) or all transport jobs in the cost center. |
Outpatient Jobs | For each cost center, the number of patient transport jobs for outpatients. An outpatient transport job does not have a patient or item identification number. |
Inpatient Jobs | For each cost center, the number of patient transport jobs for inpatients. An inpatient transport job has a patient identification number associated with it. |
%Inpatient | For each cost center, the percentage of patient transport jobs for inpatients (those who are not outpatients). The calculation is the number of inpatient jobs / (number of all transport jobs minus the number of item transport jobs). (Item transport jobs are excluded from the calculation.) |
Summary Information
Name | Description |
Total # of Jobs | Total number of transport jobs shown on the report. |
Avg. Turn-Mins | Total duration in minutes of Pending status to Completed status for all jobs on the report divided by the number of jobs on the report. |
Avg. Delay-Mins | Total duration in minutes of all Delay statuses (for example, Dispatch/Delayed) for all jobs on the report divided by the number of jobs on the report. |
Total Outpatient Jobs | Number of patient transport jobs on the report that do not have patient identification numbers associated with them (outpatient jobs). |
%Inpatient | For all transport jobs on the report, the percentage of patient transport jobs for inpatients (those who are not outpatients). The calculation is the number of inpatient jobs / (number of all transport jobs minus the number of item transport jobs). (Item transport jobs are excluded from the calculation.) |