About
Unable to see or select Facilities under referrals.
Solution
Log into the Operations IQ® Platform, click Access, Referrals.
If you do not see the Referrals option:
Contact a System Administrator to adjust the Role within your TeleTracking user profile to include External Care Provider and associated Medical Practice Accounts.
If you manage multiple facilities
The My Current Facility dropdown menu may appear at the top of the screen.
This option only exists for users associated with more than one facility or Medical Practice Account.
If this scenario is applicable to your job position, you will need to first proceed with selecting the appropriate facility or facilities you wish to view.
You will be prompted to do so by the message shown below in blue.
Reminder - the list will display patients that are being requested to transfer OUT of the facility or facilities selected.
As indicated below, you can select to see patients from a single facility or all facilities within a given Medical Practice Account.
If you manage one facility
If you are only associated with a single facility you will not see the My Current Facility drop down menu at the top of the page under Referrals.
TeleTracking knows you are only associated to one facility, and, therefore will load the appropriate patient list eliminating the need for an extra click to select the facility.
