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Console Troubleshooting Basic - Checklist - Capacity IQ®
Console Troubleshooting Basic - Checklist - Capacity IQ®

Steps for troubleshooting console issues.

Joe Caffrey avatar
Written by Joe Caffrey
Updated over 6 months ago

This checklist will go through steps to resolve issues with a console. We’ll cover:


Checklist


Part 1 - Confirm Console Loaded

If you have a console and you are experiencing issues, you will want to check the following:

  • Ensure you have the correct console loaded.

    • Click Load/Save Console icon

    • You will get a popup showing your current console.

Load/Save Console with current console showing RJ Test
  • If under Patient Tracking Portal make sure that you have the correct unit(s) selected.

    • Click the magnifying glass to select & deselect your units.


Part 2 - Confirm the Default Console in the Profile

If still having issues or you have to change your profile on each login, you will want to check the default console in the user's profile.

  • Check the user Profile to see what the default console is set to.

    • Go to Admin Tool - User Management - User Management - select your user.

    • Check the default console

      • If the incorrect console is displayed, click the drop down and update the console.

  • Once you have the correct console selected, hit Save.


Part 3 - Identifying any Changes

If you believe there were changes to the console and you are not sure what they were, you may be able to validate against your test environment. Try loading the console in test.


Part 4 - Identify Who Made Changes

Currently it is not possible to identify who last changed a console within the application. If you are comfortable reverting the changes, then please do so. If this is a reoccurring issue, then we may be able to help identify who made changes as long as it is still in the broken state. Please provide us with:

  • Full name of the console

  • A rough timeframe this may have happened


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