Info
The Default Observation Duration and the related colored background color change times are configured in Master Configuration and will apply to the entire enterprise.
The values entered indicate how long before the End of the observation duration to change colors.
The order in which the colors must flow is:
First Green, then Yellow and then Red.
Due to this logic, the value for Yellow must always be higher than the value for Red for this to work properly.
If a client has the value for Red higher than the value for Yellow, then the observation field background color will never turn Yellow.
It will go from Green to Red and remain Red for the remainder of the observation duration.